Orum experienced a major incident on June 9, 2025 affecting Dialer, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2025, 07:15 PM UTC
We’re rebooting a key element of our system. Calls in progress will drop. We apologize for the inconvenience and will restore this as fast as possible
- identified Jun 09, 2025, 07:23 PM UTC
We’re rebooting a key element of our system. Calls in progress will drop. We apologize for the inconvenience and will restore this as fast as possible
- identified Jun 09, 2025, 07:29 PM UTC
We are providing an important update regarding the current disruption. We are in the process of rebooting a key element of our system to address the intermittent dialing challenges. Please be aware that calls currently in progress will be disrupted. To continue your dialing activity during this reboot, please use the alternate dialing method. We anticipate this process will take approximately 10-15 minutes. Our engineering team is actively working to restore full service. Please refer to status.orum.com for the latest updates. We appreciate your patience and understanding.
- monitoring Jun 09, 2025, 07:44 PM UTC
We are providing an update regarding the intermittent dialing challenges, including the inability to dial via browser, lag on some calls, or difficulty dialing more than one prospect at a time. As of 12:27 pm PT, Orum engineering has applied measures to mitigate these challenges. Users may need to refresh their entire web page or log out and back in to see the changes come through on their end. Our engineering team is actively monitoring the system to ensure stability. Please refer to status.orum.com for any further updates. We appreciate your patience and understanding. Thank you.
- resolved Jun 09, 2025, 07:53 PM UTC
Systems are back to normal. If you are still seeing issues, please refresh the webpage or log out and back in.