Orum experienced a major incident on June 12, 2025 affecting Dialer and Analytics, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 12, 2025, 06:21 PM UTC
We're working on intermittent challenges with analytics; you may receive 'query failed' errors when trying to load data. Our engineering team is working as quickly as possible to prevent this behavior permanently. We are hoping to have a more substantial update by end of day, June 17. Please continue to monitor this page for the most current info
- monitoring Jun 12, 2025, 07:00 PM UTC
We apologize for the current disruption. Starting at approximately 11:17 am PT, some users may be sporadically experiencing challenges with analytics, detector, and other features. These behaviors are currently affected by a Google outage. Users can try to power dial, but please be advised that automated voicemail functions will not work, and you will be bridged into voicemails. Our engineering team is actively monitoring the situation with Google. We will provide an update as soon as possible. Please refer tohttp://status.cloud.google.com/ for the latest information. We appreciate your patience as we work through this. Thank you.
- resolved Jun 12, 2025, 11:36 PM UTC
Google Cloud status is back to normal, all systems are functional!