Orum experienced a major incident on August 5, 2025 affecting Dialer, lasting 5h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 06:42 PM UTC
We are investigating an issue where dials take longer to complete or may be stuck in the dialing state.
- identified Aug 05, 2025, 06:48 PM UTC
We have identified the issue as originating from an issue with our telephony provider. Please follow the incident within our telephony provider here: https://vonageapi.statuspage.io/incidents/ycdb0ys0xkxf
- identified Aug 05, 2025, 10:35 PM UTC
Our testing indicates that we are seeing the system sporadically return to expected functionality. We are working with our provider for the latest updates and will post another update when we have more information.
- monitoring Aug 05, 2025, 11:04 PM UTC
Our telephony provider has informed us that a fix has been implemented, and our tests indicate that system functionality is working as expected. We will continue to monitor for continued stability.
- resolved Aug 06, 2025, 12:16 AM UTC
This incident has been resolved.