Unable to Dial Error Message / Cannot make dials

Update timeline

1. investigating Feb 17, 2026, 08:57 PM UTC

   Investigating - We are investigating reports of an "unable to dial in" error message affecting all users. Our engineering team is currently researching the technical context to identify the root cause. We apologize for this disruption

2. identified Feb 17, 2026, 09:18 PM UTC

   We have identified the cause of the "Unable to dial in" error and are currently implementing a fix by rerouting traffic. We are working as quickly as possible to restore functionality. We apologize for the disruption.

3. monitoring Feb 17, 2026, 09:23 PM UTC

   A fix has been implemented and we are monitoring system performance to ensure stability. Traffic has been successfully rerouted and we expect the system to work as expected. Please refresh your Orum webpage & Dial out + Dial back in before starting your next dialing session. We appreciate your patience while we worked to stabilize the environment. We will notify you immediately once we are confident this is fully resolved. We apologize for the disruption.

4. resolved Feb 18, 2026, 11:24 PM UTC

   Resolved - Our team has concluded their active monitoring and system metrics have continued to register at their normal level. This incident is now resolved. If you experience any further challenges, please contact our support team at support.orum.com.