Ortto Outage History

Ortto is up right now

Ortto had 6 outages in the last 2 years totaling 65h 52m of downtime — averaging 0.2 incidents per month.

There were 6 Ortto outages since December 1, 2025 totaling 65h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.orttostatus.com

Minor April 9, 2026

Service Disruption

Detected by Pingoru
Apr 09, 2026, 05:23 AM UTC
Resolved
Apr 10, 2026, 02:03 AM UTC
Duration
20h 40m
Affected: Ortto applicationOrtto API
Timeline · 6 updates
  1. investigating Apr 09, 2026, 05:23 AM UTC

    Some customers are experiencing errors such as "Failed to call API" and "System error" when using the platform. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.

  2. investigating Apr 09, 2026, 06:07 AM UTC

    We continue to investigate errors being experienced by some customers. We have engaged our cloud provider for additional support.

  3. investigating Apr 09, 2026, 08:05 AM UTC

    We have applied a workaround which has reduced the impact for affected customers. We are continuing to monitor the platform and will work towards a permanent fix. We will provide further updates tomorrow as our investigation continues.

  4. identified Apr 10, 2026, 12:52 AM UTC

    We have potentially identified the cause of the issue and are implementing a fix. The application is currently operational. We will provide a further update shortly.

  5. monitoring Apr 10, 2026, 01:10 AM UTC

    We believe the issue has been resolved and all services are operating normally. We are continuing to monitor the platform closely. If you are still experiencing any issues, please contact our support team.

  6. resolved Apr 10, 2026, 02:03 AM UTC

    The issue has been resolved and all services are operating normally. If you are still experiencing any issues, please contact our support team.

Read the full incident report →

Minor March 19, 2026

Knowledge Base Feature Outage (help.ortto.com)

Detected by Pingoru
Mar 19, 2026, 01:00 AM UTC
Resolved
Mar 19, 2026, 02:43 AM UTC
Duration
1h 43m
Affected: Ortto application
Timeline · 2 updates
  1. investigating Mar 19, 2026, 02:37 AM UTC

    We are investigating an issue with the Knowledge Base feature.

  2. resolved Mar 19, 2026, 02:43 AM UTC

    The Knowledge Base feature should now be working again. We believe the impact was limited to our own help.ortto.com instance and should not have impacted customer instances. Please contact support if you encounter any other issues.

Read the full incident report →

Minor January 26, 2026

Intermittent loading issues on Autopilot Journey subcomponent

Detected by Pingoru
Jan 26, 2026, 04:22 PM UTC
Resolved
Jan 27, 2026, 09:46 AM UTC
Duration
17h 23m
Affected: Autopilot Journeys
Timeline · 3 updates
  1. investigating Jan 26, 2026, 04:22 PM UTC

    We are investigating intermittent loading issues on the Autopilot Journeys subcomponent.

  2. identified Jan 26, 2026, 11:42 PM UTC

    We have identified the root cause of the service disruption and have implemented mitigation measures. While we continue work on a permanent resolution, some users may still experience loading issues in the user interface, at a reduced frequency. This impact is limited to the UI of the Autopilot Journeys component of the web app. Journeys execution, APIs, form submissions, and other functionality are unaffected.

  3. resolved Jan 27, 2026, 09:46 AM UTC

    The issue causing intermittent loading on the Autopilot Journeys subcomponent has been fixed. The UI should be loading normally now. Thank you for your patience while we worked on this.

Read the full incident report →

Minor January 23, 2026

[Autopilot Journeys] - Smart Segment Degradation

Detected by Pingoru
Jan 23, 2026, 09:40 PM UTC
Resolved
Jan 24, 2026, 01:08 PM UTC
Duration
15h 28m
Affected: Autopilot Journeys
Timeline · 2 updates
  1. identified Jan 23, 2026, 09:40 PM UTC

    This issue only relates to the Autopilot Journeys application. We have identified an issue impacting features related to smart segments. This could impact publishing a journey relying on a smart segment trigger or timer trigger using a smart segment. We are working with our database provider to resolve the issue.

  2. resolved Jan 24, 2026, 01:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 1, 2025

Partial Outage of Ortto Web Interface and API

Detected by Pingoru
Dec 01, 2025, 11:19 PM UTC
Resolved
Dec 02, 2025, 03:16 AM UTC
Duration
3h 56m
Affected: Ortto applicationOrtto API
Timeline · 4 updates
  1. investigating Dec 01, 2025, 11:19 PM UTC

    We are currently working on an issue that is causing a partial outage of the Ortto Web interface and API.

  2. identified Dec 02, 2025, 12:14 AM UTC

    We have identified the cause and working on a full resolution. Error rates have significantly dropped.

  3. monitoring Dec 02, 2025, 01:37 AM UTC

    We have deployed fixes for the impacted resources, and all services should have returned to normal.

  4. resolved Dec 02, 2025, 03:16 AM UTC

    This incident has been resolved.

Read the full incident report →