Resolved after 22 hours 59 minutes, affecting Ordoro, on November 10, 2021.
UPS has confirmed the Ground rates apply correctly now. We are seeing this in Ordoro as well. Thank you very much, and please reach out to our Support Team if you have any questions.
Affected components
Update timeline
- investigating Nov 10, 2021, 04:39 PM UTC
Ordoro is experiencing intermittent errors for UPS. The UPS Ground rates are not appearing for some, not all, orders in Ordoro. We're investigating to determine the root cause and will post another update as soon as possible.
- investigating Nov 10, 2021, 05:57 PM UTC
We're continuing to see periodic issues where orders do not display UPS Ground rates. Our investigation is ongoing.
- investigating Nov 10, 2021, 08:07 PM UTC
We're awaiting a response from UPS regarding these errors. In some cases, it looks if you deselect the Residential Address checkbox, Ground rates will appear. Similar behavior happens on UPS.com directly. Another update to follow once we know more. Thank you very much.
- investigating Nov 11, 2021, 12:20 AM UTC
We're still awaiting a response from UPS regarding UPS Ground rates intermittently not showing up in Ordoro. We will provide further updates as they're available.
- resolved Nov 11, 2021, 03:38 PM UTC
UPS has confirmed the Ground rates apply correctly now. We are seeing this in Ordoro as well. Thank you very much, and please reach out to our Support Team if you have any questions.
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