Ordoro incident

Shopify webhook orders are delayed

Resolved after 3 hours 14 minutes, affecting Ordoro, on February 23, 2022.

resolved Feb 24, 2022, 12:00 AM UTC

Shopify has resolved their issue and we're seeing orders import quicker. Please reach out to [email protected] if you have further questions. Thank you!

Started
Feb 23, 2022, 08:46 PM UTC
Resolved
Feb 24, 2022, 12:00 AM UTC
Duration
3h 14m
Detected by Pingoru
Feb 23, 2022, 08:46 PM UTC

Affected components

Ordoro

Update timeline

  1. monitoring Feb 23, 2022, 08:46 PM UTC

    Shopify has posted their webhooks are delayed. See their status page - https://www.shopifystatus.com/incidents. Ordoro utilizes Shopify webhooks to import orders and identify canceled orders. Until Shopify resolves the problem, orders may be delayed or not import at all. Please contact Ordoro Support ([email protected]) if you need assistance with an order. We will post again once Shopify has fixed the issue.

  2. resolved Feb 24, 2022, 12:00 AM UTC

    Shopify has resolved their issue and we're seeing orders import quicker. Please reach out to [email protected] if you have further questions. Thank you!

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