Ordoro incident

Issues creating RMAs

Resolved after 8 hours 26 minutes, affecting Ordoro, on October 3, 2022.

resolved Oct 03, 2022, 10:42 PM UTC

A fix has been released for this issue. RMA label creation is working as expected. Please contact Ordoro Support ([email protected]) if you need further assistance. Thank you!

Started
Oct 03, 2022, 02:16 PM UTC
Resolved
Oct 03, 2022, 10:42 PM UTC
Duration
8h 26m
Detected by Pingoru
Oct 03, 2022, 02:16 PM UTC

Affected components

Ordoro

Update timeline

  1. identified Oct 03, 2022, 02:16 PM UTC

    We have identified an issue with creating RMA (Return Merchandise Authorization) labels for our Pro + Enterprise users. We are actively working on a fix. We'll update this page with an ETA/when the issue is resolved. More to come.

  2. identified Oct 03, 2022, 06:46 PM UTC

    We are continuing to work on a fix for this issue. A release is planned for today to address the problem. Thank you for your patience.

  3. resolved Oct 03, 2022, 10:42 PM UTC

    A fix has been released for this issue. RMA label creation is working as expected. Please contact Ordoro Support ([email protected]) if you need further assistance. Thank you!

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