Ordoro incident
Intermittent errors when loading Ordoro and importing orders
Resolved after 1 day, affecting Ordoro, on October 19, 2022.
Ordoro has been running smoothly since yesterday evening. All tasks are completing quickly and as expected. Please reach out to support [at] ordoro.com if you have any questions or need assistance with anything else. Thank you!
Affected components
Update timeline
- investigating Oct 19, 2022, 05:16 PM UTC
We see delays in order import from sales channels and intermittent 504 Gateway errors when loading the app. We're actively investigating and will provide an update soon.
- investigating Oct 19, 2022, 07:01 PM UTC
We are continuing to investigate this issue. Thank you for your patience.
- investigating Oct 19, 2022, 08:15 PM UTC
We have reports of other tasks intermittently failing as well. This includes creating a SCAN form, importing products, etc. This issue has the highest priority and all of our focus. We are working to resolve these issues. More to come.
- investigating Oct 19, 2022, 11:02 PM UTC
Our team is continuing to work on this as our top priority. We appreciate your patience and hope to have good news soon.
- monitoring Oct 20, 2022, 03:42 AM UTC
We're seeing tasks complete as expected for the last few hours. We'll continue to monitor to ensure everything is stable.
- resolved Oct 20, 2022, 05:40 PM UTC
Ordoro has been running smoothly since yesterday evening. All tasks are completing quickly and as expected. Please reach out to support [at] ordoro.com if you have any questions or need assistance with anything else. Thank you!
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