BigCommerce webhooks are delayed causing slower order import

Update timeline

1. monitoring Jun 06, 2023, 03:05 PM UTC

   Order import is impacted by BigCommerce's incident of webhook delays. Please see their status page for details - https://status.bigcommerce.com/incidents/bw5jm03tlb94 Ordoro is monitoring the situation and running manual order imports to help in the meantime. More to come.

2. monitoring Jun 06, 2023, 04:18 PM UTC

   BigCommerce is currently addressing its backlog of webhooks, which will enable the smooth flow of orders to Ordoro. However, there might be some delays in the process. Rest assured that we are closely monitoring the situation and will provide timely updates.

3. monitoring Jun 06, 2023, 06:35 PM UTC

   BigCommerce is actively working on reducing their webhook backlog. Meanwhile, Ordoro is diligently carrying out backup order import tasks to ensure seamless operations from our side. For more comprehensive information, please refer to BigCommerce's status page - https://status.bigcommerce.com/incidents/bw5jm03tlb94

4. resolved Jun 07, 2023, 12:28 PM UTC

   BigCommerce resolved their issues overnight and orders are importing quickly as expected.