Ordoro incident
RMA label creation with USPS carriers is currently experiencing an outage.
Resolved after 3 hours 8 minutes, affecting Ordoro, on October 5, 2023.
This engineering team has resolved the issue, and USPS RMA return labels can be generated again. We have monitored the system for an hour and can confirm that everything is running smoothly.
Affected components
Update timeline
- identified Oct 05, 2023, 02:19 PM UTC
When creating USPS return labels in Ordoro, you may encounter this error "FCM, PM, EM, MEDIA, LIB, UGA: Invalid or missing value for X-PB-Integrator-CarrierId." Please note you can still create USPS labels for orders. Our engineering team is currently working to resolve this issue and we will have an update shortly. Thank you for your patience!
- resolved Oct 05, 2023, 05:28 PM UTC
This engineering team has resolved the issue, and USPS RMA return labels can be generated again. We have monitored the system for an hour and can confirm that everything is running smoothly.
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