Orbus Software Outage History

We have identified an issue affecting the waffle menu in OrbusInfinity in some regions. When accessing the waffle menu, users receive a "No Access" message rendering the menu inaccessible. The cause has been identified and a fix is being progressed. We will provide a further update once the fix has been confirmed and service has been restored. Affected Regions: - UAE - Qatar - IRAP (partial - not all users affected)

We have identified the cause of this issue and a fix is currently being developed. To prevent further disruption, the fix will be deployed outside of core business hours. In the meantime, whilst the waffle menu is inaccessible, the items contained within remain accessible via the following methods: SharePoint: Accessible via your direct SharePoint link. SharePoint is owned and operated by your organisation. Solutions Hub: Accessible via your direct Solutions Hub URL. If you do not know your Solutions Hub URL, please contact our support team directly: [email protected] / support.orbussoftware.com Visio Desktop: Visio can be opened and used directly as normal. Visio Add-In: Download links are available in our knowledge base: Install OrbusInfinity Visio Add-in Affected Regions: - OrbusInfinity UAE North - OrbusInfinity Qatar Central - OrbusInfinity Australia IRAP (partial - not all users affected) Next Update: Following successful deployment of the fix to each region.

We have successfully deployed the fix to the OrbusInfinity Government (IRAP) environment and waffle menu functionality has been restored for all affected users in this region. The same fix will be deployed to OrbusInfinity UAE and Qatar outside of core business hours to minimise disruption. We will provide a further update following successful deployment to each region. Regions Restored: - IRAP Regions Pending Fix: - UAE - Qatar Next Update: Following successful deployment of the fix to UAE North and Qatar Central.

We have identified the cause of this incident and a fix is currently being deployed to all impacted regions. We will provide a further update once the fix has been confirmed and service has been restored.

We are aware of an issue affecting the OrbusInfinity connector for Power Automate. Affected connections are currently unable to authenticate, and you may see an authorisation error (e.g. an "OAuth2 authorization flow failed" or "invalid client" message) when a flow attempts to connect to OrbusInfinity. This is caused by an authentication credential on the Orbus side that requires renewal. The renewal was submitted ahead of the expiry, and the necessary change is now with Microsoft to apply. Service will be restored once Microsoft have completed the work on their side. We do not currently have an ETA for completion and this may take some time. You do not need to change anything on your end. We are working with Microsoft and will post further updates here as we make progress, confirming once connections are fully restored. Thank you for your patience.

We are continuing to work with Microsoft to restore the OrbusInfinity connector for Power Automate. The change required is still pending on Microsoft's side, and we are awaiting the updated connector to be published. We do not have an ETA at this time, but we will update here as soon as we have more to share. Thank you for your continued patience.

We are still awaiting Microsoft to publish the updated OrbusInfinity connector for Power Automate. There is no change to report at this stage, and we do not yet have an ETA, but we are continuing to chase this with Microsoft as a priority. We will update here as soon as we have more to share. Thank you for your continued patience.

The root cause of the issue in South Africa North has been identified and a fix prepared. This will be released to the region overnight and outside of business hours. Global Search functionality is expected to be restored overnight. Further updates will follow the release.