Orbus Software experienced a minor incident on April 8, 2026 affecting OrbusInfinity and OrbusInfinity, lasting 15h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2026, 10:24 AM UTC
The Global Search function is currently failing in the Europe West and South Africa North OrbusInfinity regions. Attempts to use global search in OrbusInfinity result in a "Something Went Wrong" error being displayed to the end-user. Other regions are not impacted. Engineers are investigating and working towards remediation. Updates will be shared as progress is made.
- investigating Apr 08, 2026, 12:28 PM UTC
Problems in the Europe West region have been identified and remediated. Full Global Search functionality has been restored for OrbusInfinity in Europe West. Investigations continue for the South Africa North region. Updates will follow as progress is made.
- identified Apr 08, 2026, 04:21 PM UTC
The root cause of the issue in South Africa North has been identified and a fix prepared. This will be released to the region overnight and outside of business hours. Global Search functionality is expected to be restored overnight. Further updates will follow the release.
- resolved Apr 09, 2026, 01:26 AM UTC
A fix for the Global Search issues has been released to the South Africa North region with full functionality restored. We will continue to monitor the platform over the coming hours before closing the incident.