Orbus Software incident
Dashboards Outage - OrbusInfinity South Africa
Orbus Software experienced a minor incident on October 2, 2026 affecting OrbusInfinity, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 10:39 AM UTC
We are currently investigating an issue affecting dashboards on the OrbusInfinity South Africa node. Users in this region are experiencing failures when attempting to load dashboards - "Something Went Wrong". Our team has been engaged and is actively investigating the root cause. Further updates will be provided as the investigation progresses.
- resolved Oct 02, 2026, 11:01 AM UTC
Dashboards have been restored on the OrbusInfinity South Africa node. Service is now confirmed accessible.
- postmortem Oct 16, 2026, 04:53 PM UTC
## Incident Summary On 2 October 2026, Dashboards within OrbusInfinity was unavailable to users in the South Africa region between 10:27 UTC \(12:27 SAST\) and 10:48 UTC \(12:48 SAST\). The issue occurred during a scheduled update to the Dashboards service. The update included a network configuration step, which took longer than expected to complete. Dashboards was available again at 10:48 UTC \(12:48 SAST\), once the update had completed. ## Impact Users in the South Africa region could not load Dashboards for approximately 21 minutes. Other OrbusInfinity functionality was not affected, and no other regions were affected. ### User Experience * Users received a "Something went wrong" error when trying to load Dashboards. ## Root Cause Analysis An update to Dashboards was deployed to the South Africa region. The update included a change to the network configuration that Dashboards uses to connect to other platform components. Dashboards could not be reached while this step was in progress. The change was expected to take effect almost immediately, but in the South Africa region it took around 20 minutes to propagate. Dashboards became available again once the step had completed. ### Resolution Dashboards was available again at 10:48 UTC \(12:48 SAST\), when the update completed. No further action was needed to restore service. The following change has been made to address this issue: * Updates that include network configuration changes, or other changes that could affect availability, are now carried out in an out-of-hours maintenance window.