Orbus Software incident

OrbusInfinity Government (FedRAMP) - Draw Outage

Minor Resolved View vendor source →

Orbus Software experienced a minor incident on October 20, 2026 affecting OrbusInfinity, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 03:54 PM UTC
Resolved
Oct 20, 2026, 06:52 PM UTC
Duration
2h 57m
Detected by Pingoru
Oct 20, 2026, 03:54 PM UTC

Affected components

OrbusInfinity

Update timeline

  1. investigating Oct 20, 2026, 03:54 PM UTC

    We are investigating reports that users in the OrbusInfinity Government (FedRAMP) region receive a 500 Internal Server Error when accessing Draw. Affected Regions: OrbusInfinity Government (FedRAMP) Affected Components: OrbusInfinity Draw

  2. monitoring Oct 20, 2026, 04:51 PM UTC

    The fix has been successfully deployed to the OrbusInfinity Government (FedRAMP) environment and service has been restored. We will monitor the system for a period prior to confirming incident closure.

  3. resolved Oct 20, 2026, 06:52 PM UTC

    After a period of monitoring, the OrbusInfinity Draw component is stable. The incident is being marked as resolved.