Orbus Software incident
Waffle Menu Inaccessible - OrbusInfinity UAE North, Qatar Central and Australia IRAP (Partial)
Orbus Software experienced a minor incident on October 6, 2026 affecting OrbusInfinity and OrbusInfinity and 1 more component, lasting 14h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 06, 2026, 08:35 AM UTC
We have identified an issue affecting the waffle menu in OrbusInfinity in some regions. When accessing the waffle menu, users receive a "No Access" message rendering the menu inaccessible. The cause has been identified and a fix is being progressed. We will provide a further update once the fix has been confirmed and service has been restored. Affected Regions: - UAE - Qatar - IRAP (partial - not all users affected)
- identified Oct 06, 2026, 10:59 AM UTC
We have identified the cause of this issue and a fix is currently being developed. To prevent further disruption, the fix will be deployed outside of core business hours. In the meantime, whilst the waffle menu is inaccessible, the items contained within remain accessible via the following methods: SharePoint: Accessible via your direct SharePoint link. SharePoint is owned and operated by your organisation. Solutions Hub: Accessible via your direct Solutions Hub URL. If you do not know your Solutions Hub URL, please contact our support team directly: [email protected] / support.orbussoftware.com Visio Desktop: Visio can be opened and used directly as normal. Visio Add-In: Download links are available in our knowledge base: Install OrbusInfinity Visio Add-in Affected Regions: - OrbusInfinity UAE North - OrbusInfinity Qatar Central - OrbusInfinity Australia IRAP (partial - not all users affected) Next Update: Following successful deployment of the fix to each region.
- identified Oct 06, 2026, 03:48 PM UTC
We have successfully deployed the fix to the OrbusInfinity Government (IRAP) environment and waffle menu functionality has been restored for all affected users in this region. The same fix will be deployed to OrbusInfinity UAE and Qatar outside of core business hours to minimise disruption. We will provide a further update following successful deployment to each region. Regions Restored: - IRAP Regions Pending Fix: - UAE - Qatar Next Update: Following successful deployment of the fix to UAE North and Qatar Central.
- resolved Oct 06, 2026, 11:18 PM UTC
The fix has been successfully deployed to OrbusInfinity UAE and Qatar. Waffle menu functionality has been restored across all affected regions and is operating normally. Regions Restored: - IRAP - UAE - Qatar