Oracle Aconex incident

AU1 - Service issue impacting Document downloads

Critical Resolved View vendor source →

Oracle Aconex experienced a critical incident on October 29, 2025 affecting Documents, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 05:48 AM UTC
Resolved
Oct 29, 2025, 06:04 AM UTC
Duration
16m
Detected by Pingoru
Oct 29, 2025, 05:48 AM UTC

Affected components

Documents

Update timeline

  1. investigating Oct 29, 2025, 05:48 AM UTC

    We have identified an issue that may result in loss of service with Documents Download. We are actively engaged and focused on resolving the issue as quickly as possible. We will provide regular updates and remain committed to your success.

  2. resolved Oct 29, 2025, 06:04 AM UTC

    The cloud service is now fully restored and operational. If you observe any issues with your hosted cloud service, please submit a Service Request. We remain committed to your success and appreciate your support.