Optro AI incident
SAML Callback Causing Login Failures
Ongoing since 03:06 PM UTC.
The issue affecting SAML logins is actively resolving, and users are successfully logging back in. Our engineering team remains in an active monitoring state to ensure full platform stability.
Update timeline
- investigating Nov 04, 2026, 03:06 PM UTC
Customers on some instances are unable to login due to broader-than-intended SAML callback config changes
- identified Nov 04, 2026, 05:12 PM UTC
We've identified an issue with with SAML users resulting in login failures for a small pool of customers. The team is actively working to restore access and will provide updates shortly.
- identified Nov 04, 2026, 06:22 PM UTC
The issue affecting SAML logins is actively resolving, and users are successfully logging back in. Our engineering team remains in an active monitoring state to ensure full platform stability.
Your product runs on more than Optro AI
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services