Emergency Maintenance - EU customer database upgrade
Timeline · 1 update
- monitoring Oct 10, 2026, 11:18 AM UTC
The incident is resolved, and all systems are operational. If you continue to experience problems please reach out to Support.
Optro AI Outage History
Optro AI is up right nowOptro AI had 5 outages in the last 2 years totaling 143h 19m of downtime, averaging 0.2 incidents per month.
There were 5 Optro AI outages since April 27, 2026 totaling 143h 19m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Workstream task failures
Timeline · 3 updates
- monitoring Sep 03, 2026, 10:26 PM UTC
Optro Support and Engineering are investigating issues with Workstream task failures for our US-based customers, and have identified them as related to an operational issue with our cloud infrastructure provider. We are engaging the provider, and will provide updates here as they become available.
- monitoring Sep 03, 2026, 10:35 PM UTC
In addition to Workstream task failures, the operational issue with our cloud infrastructure provider is also causing several in-app action failures.
- monitoring Sep 03, 2026, 11:31 PM UTC
After reporting an operational issue, our cloud provider for US services is seeing sustained recovery, and their system error rates have returned to pre-incident levels. Optro has confirmed errors have cleared in Optro services, and is actively monitoring performance to confirm full resolution, with an expected all-clear declaration at 4:45 PM PST.
Some users are unable to log in to Optro
Timeline · 1 update
- monitoring Jun 26, 2026, 11:19 PM UTC
Related to incomplete enablement of compression as part of the Envoy gateway rollout; gap identified and addressed after the earlier partial fix of enabling buffering instead of streaming.
Lucidchart App Unavailable
Timeline · 2 updates
- monitoring May 06, 2026, 03:18 PM UTC
We are currently resolving a service interruption affecting our Lucid integration. Our team will provide an update once functionality is restored.
- monitoring May 06, 2026, 04:20 PM UTC
Lucid moved the Auditboard App back to Published. Issue is resolved.
ABI Dashboards not loading
Timeline · 1 update
- monitoring Apr 27, 2026, 09:58 AM UTC
Status Page Update **Update Type:** Progress Update --- **ABI Dashboards – Issue Identified and Fix in Progress** We have identified the root cause of the ABI dashboard loading failures affecting multiple customers. **What's happening:** Customers attempting to access ABI dashboards are receiving an error message. Our team has pinpointed the issue and is actively deploying a fix across all affected environments. **Updates to follow as resolution completes.**