Optro AI incident

Workstream task failures

Critical Resolved

Optro AI experienced a critical incident on September 3, 2026, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 10:01 PM UTC
Resolved
Sep 04, 2026, 12:56 AM UTC
Duration
2h 55m
Detected by Pingoru
Sep 03, 2026, 10:01 PM UTC

Update timeline

  1. monitoring Sep 03, 2026, 10:26 PM UTC

    Optro Support and Engineering are investigating issues with Workstream task failures for our US-based customers, and have identified them as related to an operational issue with our cloud infrastructure provider. We are engaging the provider, and will provide updates here as they become available.

  2. monitoring Sep 03, 2026, 10:35 PM UTC

    In addition to Workstream task failures, the operational issue with our cloud infrastructure provider is also causing several in-app action failures.

  3. monitoring Sep 03, 2026, 11:31 PM UTC

    After reporting an operational issue, our cloud provider for US services is seeing sustained recovery, and their system error rates have returned to pre-incident levels. Optro has confirmed errors have cleared in Optro services, and is actively monitoring performance to confirm full resolution, with an expected all-clear declaration at 4:45 PM PST.