Optimove Outage History

Our engineering team may have identified the root cause of the degraded performance affecting Target Groups and the Web & App Activity filters. They are currently applying corrective steps to address the issue and restore standard functionality. We will share another update as soon as the fix is confirmed. I appreciate your patience while we continue working on this.

We’ve identified the cause of an issue affecting Opti-X services following a recent deployment. As a result, recommendations, Smart Content, Smart Search, and Smart Campaigns may not be serving as expected for some customers. Our teams are working to restore full functionality - another update is due in in the next 15 minutes.

We are working on a fix for an underlying infrastructure issue that is also causing delays in batch processing and campaign execution. Our team is actively addressing the problem and will provide another update as soon as more information becomes available.

We are continuing to work on a fix for this issue.

Description: We are aware of an issue causing delays in batch processing and slower-than-usual performance in web and app activity. The root cause has been identified as a disruption with a third-party vendor. Our team is working to resolve the issue, and we are monitoring the situation to ensure normal performance is restored as soon as possible. Impact: Some clients may experience delayed batch executions and intermittent updates for Web and App activity. Next Update: We will provide an update within the next hour or as soon as additional information becomes available. Thank you for your continued patience and understanding.

Errors are related to an AWS outage and it seems like AWS were able to recover some services - more update to follow. From AWS: Oct 20 2:27 AM PDT We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information.

We identified the root cause for the extended opening time for Target Group-related pages in Optimove UI. We are currently working on mitigating the cause of the issue with top priority. More updates will be provided as we learn more.

The issue has been identified and a fix is being implemented.

We have identified the root cause of the issue affecting Target Group details and lists for some tenants. Our teams are taking corrective action to restore full functionality. Campaign execution, daily processes, and API access remain fully functional and unaffected. We will continue to share updates as remediation progresses.

We have identified an issue impacting some incoming connections to our SFTP service, which is preventing certain clients from successfully uploading files. Impact: Some tenants may experience delays in file transfers and scheduled campaign execution dependent on the batch process. Workaround: For time-sensitive campaigns, you can use the Run Now option to execute campaigns with the latest available data in Optimove. Our team is working to restore full connectivity.

We are working to resolve an issue affecting access to Opti-x for some Optimove core provisioned users.

The issue has been identified and a fix is being implemented.

We are still working on a fix. Additional updates within 20 minutes.

The Fix is ready and is in testing stages - We expect a delivery ETA of 15 minutes that will allow our teams to restart the Batch process for impacted tenants.

We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with the cloud data import service. Possible impact: Some tenants will experience delays in scheduled campaign execution as part of the batch process.

The issue has been identified, and we are implementing a fix to address the batch process. Once a fix is available, our teams will recover the impacted batch process

We have identified the issue impacting a specific subset of accounts and are presently engaged in recovery efforts.

We are investigating elevated errors in our batch update process processing. Specifically, we are facing an issue with the ETL service. Sites that have not yet started or completed the Batch process for today might be impacted in our US region. Impact: Impacted tenants will experience delays in scheduled campaign execution as part of the batch process. Delays are up to 120 minutes.