Optimove incident

Campaign Execution - Daily Batch update and Web & App Activity Delays

Minor Resolved View vendor source →

Optimove experienced a minor incident on November 4, 2025 affecting Batch Data Process and Track & Trigger and 1 more component, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 10:10 AM UTC
Resolved
Nov 04, 2025, 02:26 PM UTC
Duration
4h 15m
Detected by Pingoru
Nov 04, 2025, 10:10 AM UTC

Affected components

Batch Data ProcessTrack & TriggerTrack & Trigger

Update timeline

  1. investigating Nov 04, 2025, 10:10 AM UTC

    We’re currently investigating an issue causing delays in Web & App Activity data processing for some tenants. As a result, audiences that use web and app attributes may be temporarily affected. Other systems continue to operate normally.

  2. identified Nov 04, 2025, 10:59 AM UTC

    We are working on a fix for an underlying infrastructure issue that is also causing delays in batch processing and campaign execution. Our team is actively addressing the problem and will provide another update as soon as more information becomes available.

  3. identified Nov 04, 2025, 01:05 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 04, 2025, 01:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 04, 2025, 02:26 PM UTC

    The issue has been resolved and all services are operating normally. We will continue to monitor to ensure stability.