Optimove incident

Opti X - Smart Campaigns - High error rate and execution failures between April 11th - April 21th

Resolved after 2 hours 40 minutes, on April 11, 2025.

resolved Apr 22, 2025, 10:15 AM UTC

Opti-X Smart campaigns service encountered unexpected errors between April 11th 12:30PM UTC - April 21th 15:10 PM UTC. Note: Scheduled campaigns and normal triggered campaigns were not impacted - remained fully functional

Started: Apr 11, 2025, 12:30 PM UTC
Resolved: Apr 11, 2025, 03:10 PM UTC
Duration: 2h 40m
Detected by Pingoru: Apr 11, 2025, 12:30 PM UTC

Update timeline

resolved Apr 22, 2025, 10:15 AM UTC

Opti-X Smart campaigns service encountered unexpected errors between April 11th 12:30PM UTC - April 21th 15:10 PM UTC. Note: Scheduled campaigns and normal triggered campaigns were not impacted - remained fully functional

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