Optimizely incident

CMP: Modules are not loading in the platform

Major Resolved View vendor source →

Optimizely experienced a major incident on July 31, 2026 affecting Library and Plan and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 05:53 PM UTC
Resolved
Jul 31, 2026, 08:10 PM UTC
Duration
2h 17m
Detected by Pingoru
Jul 31, 2026, 05:53 PM UTC

Affected components

LibraryPlanRequests

Update timeline

  1. investigating Jul 31, 2026, 05:53 PM UTC

    We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause. We'll post an update here as soon as we know more — thanks for bearing with us.

  2. identified Jul 31, 2026, 06:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 31, 2026, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2026, 08:10 PM UTC

    This incident has been resolved.