Optimizely experienced a major incident on July 23, 2026 affecting Optimizely Identity, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Optimizely Identity
Update timeline
- investigating Jul 23, 2026, 03:26 PM UTC
We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta). We're engaged with Okta support and working to restore service. Updates to follow as soon as possible.
- identified Jul 23, 2026, 05:51 PM UTC
We have identified an issue stemming from a disruption with our identity provider. We are seeing some improvement as we work to mitigate the problem and we continue to work with them on a full resolution.
- resolved Jul 23, 2026, 06:41 PM UTC
The disruption with our identify provider has been resolved. Thank you for your patience with this issue.