Optimizely incident

Content Recommendations - Degraded performance in North America region

Minor Resolved View vendor source →

Optimizely experienced a minor incident on July 23, 2026 affecting Content Recommendations API and Content Recommendations Management Interface, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 06:57 AM UTC
Resolved
Jul 23, 2026, 09:35 AM UTC
Duration
2h 37m
Detected by Pingoru
Jul 23, 2026, 06:57 AM UTC

Affected components

Content Recommendations APIContent Recommendations Management Interface

Update timeline

  1. investigating Jul 23, 2026, 06:57 AM UTC

    We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations. We are continuing our investigation and will provide an update as soon as more information becomes available. Thank you for you patience!

  2. monitoring Jul 23, 2026, 09:12 AM UTC

    A fix has been implemented and we are monitoring the result.

  3. resolved Jul 23, 2026, 09:35 AM UTC

    This incident has been resolved.