Optimizely incident

DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control

Minor Resolved View vendor source →

Optimizely experienced a minor incident on June 12, 2026 affecting Digital Experience Cloud Service - Management Portal and Configured Commerce – APAC Region and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 02:50 PM UTC
Resolved
Jun 12, 2026, 03:40 PM UTC
Duration
49m
Detected by Pingoru
Jun 12, 2026, 02:50 PM UTC

Affected components

Digital Experience Cloud Service - Management PortalConfigured Commerce – APAC RegionConfigured Commerce – EMEA RegionConfigured Commerce – NA Region

Update timeline

  1. investigating Jun 12, 2026, 02:50 PM UTC

    We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.

  2. identified Jun 12, 2026, 03:03 PM UTC

    Our vendor has confirmed the issue has been identified and a fix is being implemented.

  3. monitoring Jun 12, 2026, 03:09 PM UTC

    Our vendor has confirmed that a fix has been implemented and they are monitoring the results. We will continue to monitor the situation closely.

  4. monitoring Jun 12, 2026, 03:24 PM UTC

    System performance should be restored but we will continue to monitor closely.

  5. resolved Jun 12, 2026, 03:40 PM UTC

    Our vendor has confirmed this issue has been resolved