Optimizely incident

Optimizely Graph - One of our USEA production clusters have intermittent availability issues

Minor Resolved View vendor source →

Optimizely experienced a minor incident on May 6, 2026 affecting Optimizely Graph - EMEA Region, lasting 13h 49m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 12:49 PM UTC
Resolved
May 07, 2026, 02:38 AM UTC
Duration
13h 49m
Detected by Pingoru
May 06, 2026, 12:49 PM UTC

Affected components

Optimizely Graph - EMEA Region

Update timeline

  1. investigating May 06, 2026, 12:49 PM UTC

    We are experiencing intermittent availability issue for the Optimizely Graph service, for one of the USEA production clusters. Our team is working on mitigating actions. We'll provide new updates.

  2. identified May 06, 2026, 01:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 06, 2026, 02:05 PM UTC

    We are continuing to work on a fix for this issue. Thank you for your patience!

  4. monitoring May 06, 2026, 02:51 PM UTC

    The cluster is performing better now and we are continuing to monitor. Thank you for your patience!

  5. resolved May 07, 2026, 02:38 AM UTC

    This incident has been resolved.