Configured Commerce - Mission Control service degredation

Update timeline

1. investigating Nov 13, 2026, 05:19 PM UTC

   Mission Control and the v1 Build Service are currently experiencing degraded performance due to an ongoing incident. Some Mission Control actions may fail, and all builds/deployments for customers using the v1 build service will fail. Action required for v1 build service customers If you are on the v1 build service, you must upgrade to v2 to continue processing builds and deployments. The v1 build service reached end of life on September 30, 2026, so it will not receive a fix for this incident. Upgrading to v2 is the way to restore your builds and deployments. See Build service v2: Upgrade existing instances for steps: https://docs.optimizely.com/configured-commerce/docs/build-service-v2#upgrade-existing-instances

2. identified Nov 13, 2026, 09:56 PM UTC

   Efforts remains ongoing to restore full functionality to the service. - The "Generate Database Credentials" action in Mission Control is not operational and we are looking into remediation - Configured Commerce Build Service v1 builds and deployments are not operational; customers must move to build service v2 to remediate All other Mission Control actions, including build service v2 builds and deployments are operational