Optimizely E-Mail Support Outage

Update timeline

1. investigating Nov 12, 2026, 10:15 PM UTC

   We are aware of a global outage affecting Microsoft 365 services, including email. As a result, support requests sent to Optimizely by email may be delayed or may not be delivered until Microsoft resolves the issue. Phone and the support portal are not affected and remain fully available. If your request is urgent, please contact us through one of those channels. If you emailed us during this outage, please resubmit your request through the support portal so we don't miss it. We will post updates here as more information becomes available.

2. investigating Nov 13, 2026, 01:22 AM UTC

   The incident remains ongoing at this time. We are continuing to monitor the situation with our vendor very closely.

3. identified Nov 13, 2026, 10:02 AM UTC

   Recovery is progressing, with early signs of stabilization. Service capacity remains below normal and service health continues to fluctuate as traffic is gradually restored. We will post updates here as more information becomes available.

4. identified Nov 13, 2026, 01:26 PM UTC

   Recovery continues across affected regions. Some users of the affected Microsoft 365 services may still experience intermittent access issues or delayed email delivery. We will post updates here as more information becomes available.

5. identified Nov 13, 2026, 06:20 PM UTC

   Broad recovery and stability is being seen across Microsoft 365 services. Microsoft has addressed the underlying issue and continues to restore service to remaining customers and regions. We will post updates here as more information becomes available.

6. monitoring Nov 13, 2026, 10:12 PM UTC

   Recovery across the previously affected Microsoft services has remained stable. Due to the severity of impact this incident caused, Microsoft is monitoring for an extended period. We will post updates here as more information becomes available.