Opti9 incident

GSC (Garden City, NY) Network Issues Impacting Multiple Services

Major Resolved View vendor source →

Opti9 experienced a major incident on December 13, 2025 affecting Cloud Director - GSC and Veeam Service Provider Console - gsc2-acw and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2025, 09:23 PM UTC
Resolved
Dec 13, 2025, 11:18 PM UTC
Duration
1h 55m
Detected by Pingoru
Dec 13, 2025, 09:23 PM UTC

Affected components

Cloud Director - GSCVeeam Service Provider Console - gsc2-acwCompute - GSCVeeam Service Provider Console - gsc3-acwNetwork Core - GSCVeeam Cloud Connect Backup - pub1-gsc2-cgbStorage - GSCVeeam Cloud Connect Replication - pub1-gsc2-cgrFacilities - Power/Cooling - GSCVeeam Backup for Microsoft 365 - gsc3-m-portal

Update timeline

  1. investigating Dec 13, 2025, 09:23 PM UTC

    Our teams are currently investigating a network issue in the Garden City, NY data center impacting multiple services.

  2. monitoring Dec 13, 2025, 11:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 13, 2025, 11:18 PM UTC

    This incident has been resolved.