Opti9 incident

Intermittent DNS issues with vmcloud.ca and vmbackup.ca

Minor Resolved View vendor source →

Opti9 experienced a minor incident on December 18, 2025 affecting Veeam Cloud Connect - hostedbizz and Veeam Cloud Connect Backup - hostedbizz-west2 and 1 more component, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 05:10 PM UTC
Resolved
Dec 18, 2025, 09:02 PM UTC
Duration
3h 51m
Detected by Pingoru
Dec 18, 2025, 05:10 PM UTC

Affected components

Veeam Cloud Connect - hostedbizzVeeam Cloud Connect Backup - hostedbizz-west2Veeam Cloud Connect Backup - yvr01-bVeeam Cloud Connect - yow01-bVeeam Cloud Connect Replication - hostedbizz-west2Veeam Cloud Connect Replication - yvr01-bVeeam Cloud Connect - yow02-bVeeam Cloud Connect Backup - yyc01-bVeeam Backup for Cloud Director - YVRVeeam Cloud Connect - yow03-b

Update timeline

  1. identified Dec 18, 2025, 05:10 PM UTC

    An issue with our 3rd party DNS provider may cause intermittent name resolution failures for services using vmcloud.ca and vmbackup.ca DNS suffixes.

  2. resolved Dec 18, 2025, 09:02 PM UTC

    This incident has been resolved.