Opti9 incident
Veeam Service Provider Console (Calgary/YYC) - Emergency Maintenance
Opti9 experienced a minor incident on January 8, 2026 affecting Veeam Service Provider Console - console-yyc, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 08, 2026, 07:26 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 09, 2026, 03:58 PM UTC
We are experiencing issues with management agent connectivity to Veeam Service Provider Console, as a result of our maintenance window. We are currently engaged with Veeam to diagnose and determine next steps. At this time, management agent connectivity to VSPC is intermittently working. We will provide another update before 1PM Eastern Time.
- identified Jan 09, 2026, 06:49 PM UTC
We are currently seeing improvements with management agent connectivity to Veeam Service Provider Console. We are still engaged with Veeam to ensure we bring this intermittent issue to a full resolution. We will provide another update before 5PM Eastern Time today.
- resolved Jan 09, 2026, 09:44 PM UTC
We have confirmed that the intermittent issues we were experiencing with management agent connectivity to Veeam Service Provider Console have now been resolved. If you continue to observe issues with your management agent connectivity to Veam Service Provider Console, please reach out to our technical support team.