Opti9 incident

Veeam Cloud Connect Backup - Intermittent Failures - New York/GSC

Minor Resolved View vendor source →

Opti9 experienced a minor incident on January 20, 2026 affecting Veeam Cloud Connect Backup - pub1-gsc3-cgb and Veeam Cloud Connect Backup - pub2-gsc3-cgb and 1 more component, lasting 3d 8h. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 01:53 PM UTC
Resolved
Jan 23, 2026, 10:03 PM UTC
Duration
3d 8h
Detected by Pingoru
Jan 20, 2026, 01:53 PM UTC

Affected components

Veeam Cloud Connect Backup - pub1-gsc3-cgbVeeam Cloud Connect Backup - pub2-gsc3-cgbVeeam Backup for Dedicated Private Cloud - GSCVeeam Backup for Cloud Director - GSC

Update timeline

  1. investigating Jan 20, 2026, 01:53 PM UTC

    We are currently experiencing intermittent backup and replication job failures with Veeam Backup and Replication jobs. Our team is investigating the issue and are working toward resolution as soon as possible.

  2. monitoring Jan 20, 2026, 10:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2026, 10:03 PM UTC

    A time synchronization issue caused time drift between the Veeam Cloud Connect server and several repository servers. The source of the time synchronization issue has been identified and corrected.