Opti9 is currently experiencing a major incident affecting Technical Support Phone Services, which began 2d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Oct 19, 2026, 05:46 PM UTC
We are currently experiencing an issue affecting our primary Technical Support inbound phone lines. Our team has identified the issue, escalated it with the appropriate providers, and is actively working toward resolution. While we work to restore normal service, please use one of the following alternative contact methods: Canadian Clients: 1-613-651-1363 U.S. Clients: 1-531-201-1754 Email Support: [email protected] We apologize for any inconvenience this may cause and appreciate your patience while we work to restore service. We will provide an additional update as soon as more information becomes available.
- identified Oct 20, 2026, 08:59 PM UTC
Our teams and vendor continue to actively investigate and work toward resolution of the issue affecting our primary inbound Technical Support phone lines. While service has not yet been restored, outbound calling remains available and our support staff can continue to contact clients directly regarding existing tickets and support requests. Customers can continue to reach Technical Support using the alternative contact methods below: • Canada: 1-613-651-1363 • United States: 1-531-201-1754 • Email: [email protected] We apologize for the continued disruption and appreciate your understanding while our teams work to restore normal service.