OpenText Outage History
OpenText partial outage · 1 long-running issue View live status →Pingoru has recorded 186 incidents for OpenText: 186 in the last 12 months and 36 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 17 | 406 of 720 (56%) |
| May 2026 | 23 | 414 of 744 (56%) |
| June 2026 | 34 | 456 of 720 (63%) |
| July 2026 | 26 | 468 of 744 (63%) |
| August 2026 | 13 | 147 of 744 (20%) |
| September 2026 | 8 | 155 of 720 (22%) |
| October 2026 | 15 | 324 of 744 (43%) |
| November 2026 | 5 | 23 of 218 (11%) |
Incidents, newest first
Minor November 6, 2026 Core EDR/MDR was experiencing an issue with workflows and alerts processing. 11h 6m Core EDR/MDR
Started Nov 06, 2026, 02:44 AM UTC· resolved Nov 06, 2026, 01:51 PM UTC
- investigating Nov 06, 2026, 02:44 AM UTC
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- investigating Nov 06, 2026, 04:24 AM UTC
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue. Updates on this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience.
- investigating Nov 06, 2026, 06:24 AM UTC
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue. Next update on this issue will be sent at 12:00 UTC or if there are any significant updates, whichever comes first. We appreciate your patience.
- investigating Nov 06, 2026, 12:01 PM UTC
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue. Updates on this issue will be sent every 3 hours or if there are any significant updates, whichever comes first. We appreciate your patience.
- resolved Nov 06, 2026, 01:51 PM UTC
Core EDR/MDR was experiencing an issue with workflows and alerts processing. The issue is now resolved. We appreciate your patience.
Minor November 5, 2026 Zix Encryption Services - Email Message Privacy (EMP) Experiencing Connectivity Issues 2h 7m Zix Encryption Services - Email Message Privacy (EMP)
Started Nov 05, 2026, 04:42 PM UTC· resolved Nov 05, 2026, 06:49 PM UTC
- investigating Nov 05, 2026, 04:42 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031961
- investigating Nov 05, 2026, 04:45 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains utilizing the Secure Large File add-on. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031961
- resolved Nov 05, 2026, 06:49 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with connectivity to one of its database servers. This would have affected a small population of domains utilizing the Secure Large File add-on. The issue is now resolved. We appreciate your patience. Tracking Number: IM4031961
Minor November 5, 2026 Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText were experiencing an issue 2h 40m Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Started Nov 05, 2026, 10:07 AM UTC· resolved Nov 05, 2026, 12:47 PM UTC
- investigating Nov 05, 2026, 10:07 AM UTC
We are currently experiencing an issue that may prevent customers from uploading new documents in OCP Canada. The appropriate technical teams have been engaged and are actively investigating the issue with priority. We apologize for any inconvenience and will provide further updates as the investigation progresses. Reference: IM4031673
- investigating Nov 05, 2026, 11:07 AM UTC
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue that may prevent customers from uploading new documents in OCP Canada. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031673
- investigating Nov 05, 2026, 12:07 PM UTC
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue that may prevent customers from uploading new documents in OCP Canada. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031673
- resolved Nov 05, 2026, 12:47 PM UTC
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText were experiencing an issue that may have prevented customers from uploading new documents in OCP Canada. The issue is now resolved. We appreciate your patience. Tracking Number: IM4031673
Major November 4, 2026 Zix - Hosted Exchange - Some users may not be able to connnect or access OWA 3h 23m Zix Hosted Exchange
Started Nov 04, 2026, 06:48 PM UTC· resolved Nov 04, 2026, 10:12 PM UTC
- investigating Nov 04, 2026, 06:48 PM UTC
Zix - Hosted Exchange is currently experiencing some issue and some users may not be able to connect via Outlook or OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031318
- monitoring Nov 04, 2026, 07:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 04, 2026, 10:12 PM UTC
This incident has been resolved.
Minor November 3, 2026 Fax2Mail and Core Messaging - Email experienced processing delays 3h 56m Core Messaging - Email, Fax2Mail
Started Nov 03, 2026, 09:39 PM UTC· resolved Nov 04, 2026, 01:36 AM UTC
- investigating Nov 03, 2026, 09:39 PM UTC
Fax2Mail and Core Messaging - Email is currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
- investigating Nov 03, 2026, 10:39 PM UTC
Fax2Mail and Core Messaging - Email are currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
- monitoring Nov 03, 2026, 11:03 PM UTC
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
- monitoring Nov 04, 2026, 12:04 AM UTC
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
- monitoring Nov 04, 2026, 01:04 AM UTC
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience. Tracking Number: IM4030606
- resolved Nov 04, 2026, 01:36 AM UTC
Fax2Mail and Core Messaging - Email experienced processing delays. Document backlogs have been cleared. Current traffic is processing as normal. The issue is now resolved. We appreciate your patience. Tracking Number: IM4030606
Notice October 29, 2026 Enterprise Service Management Oregon US42 experienced intermittent service interruptions. – Oregon US42
Started Oct 29, 2026, 08:36 AM UTC· resolved Oct 29, 2026, 08:36 AM UTC
- resolved Oct 29, 2026, 08:36 AM UTC
Enterprise Service Management Oregon US42 experienced intermittent service interruptions. The issue is now resolved. We appreciate your patience. Tracking Number: IM4026871
Critical October 21, 2026 Core US services were unavailable 2h 40m Core Collaboration for Engineering (xchange.us.opentext.com), Core Content Management, Core Content Management (corecontent.us.opentext.com), Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Started Oct 21, 2026, 07:37 PM UTC· resolved Oct 21, 2026, 10:18 PM UTC
- investigating Oct 21, 2026, 07:37 PM UTC
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979
- investigating Oct 21, 2026, 08:35 PM UTC
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979
- monitoring Oct 21, 2026, 09:36 PM UTC
The following services were unavailable. Services have been restored and are now being validated. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979
- resolved Oct 21, 2026, 10:18 PM UTC
The following services were unavailable. The issue is now resolved. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979
Critical October 21, 2026 Developer Experience (all locations) is currently experiencing an issue 5d 17h Developer Experience - Thrust API Bundle, Developer Experience - Thrust API Bundle, Developer Experience - Thrust API Bundle, Developer Experience - Thrust API Bundle
Started Oct 21, 2026, 03:36 AM UTC· resolved Oct 26, 2026, 09:13 PM UTC
- investigating Oct 21, 2026, 03:36 AM UTC
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available. Reference: IM4021478
- monitoring Oct 21, 2026, 05:31 PM UTC
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
- identified Oct 26, 2026, 01:10 PM UTC
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
- monitoring Oct 26, 2026, 01:51 PM UTC
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
- resolved Oct 26, 2026, 09:13 PM UTC
The authentication issue impacting Developer Experience across all locations has been fully resolved, and normal service operations have been restored. Following continued monitoring, the environment has remained stable with no further disruptions observed. The incident is now considered resolved and officially closed.
Notice October 18, 2026 Multiple Applications in OCP North America and Europe were unavailable 1d 1h
Started Oct 18, 2026, 05:11 AM UTC· resolved Oct 19, 2026, 07:00 AM UTC
- resolved Oct 19, 2026, 07:00 AM UTC
The following applications in both North America (Li3) and Europe (AM3) were unavailable. Teams were assembled at the time and recoveries were seen after restarting Authentication and Entitlement services. Core Content Core for Success Factors Core Federated Compliance Core Collaboration for Engineering (Supplier Exchange) Reference: IM4019859
Minor October 16, 2026 Desktop Messaging BMS was experiencing failures in processing PDF files 5h 7m Desktop Messaging BMS
Started Oct 16, 2026, 09:08 PM UTC· resolved Oct 17, 2026, 02:16 AM UTC
- investigating Oct 16, 2026, 09:08 PM UTC
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
- investigating Oct 16, 2026, 10:00 PM UTC
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
- investigating Oct 16, 2026, 10:48 PM UTC
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
- investigating Oct 16, 2026, 11:48 PM UTC
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
- investigating Oct 17, 2026, 12:48 AM UTC
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
- investigating Oct 17, 2026, 01:39 AM UTC
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
- resolved Oct 17, 2026, 02:16 AM UTC
Desktop Messaging BMS was experiencing delays in processing PDF files. The issue is now resolved. We appreciate your patience. Tracking Number: IM4019383
Minor October 16, 2026 Core Management Console experienced intermittent login failures 34m Core Management Console
Started Oct 16, 2026, 02:13 PM UTC· resolved Oct 16, 2026, 02:48 PM UTC
- investigating Oct 16, 2026, 02:13 PM UTC
Core Management Console is currently experiencing intermittent login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019194
- resolved Oct 16, 2026, 02:48 PM UTC
Core Management Console experienced intermittent login failures. The issue is now resolved. We appreciate your patience. Tracking Number: IM4019194
Notice October 12, 2026 RCA for IM4000627 PM1011731 – Frankfurt EU8
Started Oct 12, 2026, 05:50 PM UTC· resolved Oct 12, 2026, 05:50 PM UTC
- resolved Oct 12, 2026, 05:50 PM UTC
The RCA is now available. Click here for RCA.
Notice October 12, 2026 RCA for IM3998323 PM1011731 – Frankfurt EU8
Started Oct 12, 2026, 05:45 PM UTC· resolved Oct 12, 2026, 05:45 PM UTC
- resolved Oct 12, 2026, 05:45 PM UTC
The RCA is now available. Click here for RCA.
Minor October 9, 2026 Zix SMB and Secure Cloud Encryption services Receiving "Unbalanced" reject for outgoing messages 5h 12m Zix Encryption Services - Hosted SMB, Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Started Oct 09, 2026, 03:09 PM UTC· resolved Oct 09, 2026, 08:22 PM UTC
- investigating Oct 09, 2026, 03:09 PM UTC
Multiple services are currently experiencing an issue where senders of messages are receiving "unbalanced" as a reject/NDR notification. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: forth coming
- investigating Oct 09, 2026, 03:12 PM UTC
Multiple services are currently experiencing an issue in which message senders are receiving "unbalanced" as a reject/NDR notification. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4015057
- investigating Oct 09, 2026, 03:24 PM UTC
Zix SMB and Secure Cloud Encryption services are currently experiencing an issue when senders of messages are receiving a reject notice/NDR with "Unbalanced" as the reason. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4015057
- investigating Oct 09, 2026, 04:06 PM UTC
Zix SMB and Secure Cloud Encryption Services are still experiencing an issue when sending outbound messaging. Teams have assembled, identified the problem, and are working to resolve the issue as quickly as possible. We appreciate your patience. Tracking Number: IM4015057
- monitoring Oct 09, 2026, 04:25 PM UTC
Zix SMB and Secure Cloud Encryption services experienced an issue where all outbound messages were rejected for "Unbalanced". Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4015057
- resolved Oct 09, 2026, 08:22 PM UTC
Zix SMB and Secure Cloud Encryption services experienced an issue when sending outbound messages. Users would experience messages being undelivered, with the NDR showing the issue as Unbalanced. The issue is now resolved. We appreciate your patience. Tracking Number: IM4015057
Major October 8, 2026 Core Share CA Login Issue 4m Core Share - CA
Started Oct 08, 2026, 10:29 PM UTC· resolved Oct 08, 2026, 10:33 PM UTC
- investigating Oct 08, 2026, 10:29 PM UTC
We are currently investigating this issue.
- investigating Oct 08, 2026, 10:32 PM UTC
Issue has been resolved. Core Share CA is fully operational.
- resolved Oct 08, 2026, 10:33 PM UTC
This incident has been resolved.
Minor October 8, 2026 Core US was experiencing service degradation 3h 19m Core Collaboration for Engineering (xchange.us.opentext.com), Core Content Management (corecontent.us.opentext.com), Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText, Core Platform - Search
Started Oct 08, 2026, 08:00 PM UTC· resolved Oct 08, 2026, 11:19 PM UTC
- identified Oct 08, 2026, 08:00 PM UTC
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Tracking Number: IM4014044
- identified Oct 08, 2026, 09:00 PM UTC
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. Tracking Number: IM4014044
- identified Oct 08, 2026, 11:00 PM UTC
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. Tracking Number: IM4014044
- resolved Oct 08, 2026, 11:19 PM UTC
Core US was experiencing an issue affecting search functionality. The issue is now resolved. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Tracking Number: IM4014044
Minor October 8, 2026 Core US experienced service degradation 3h 16m Core Collaboration for Engineering (xchange.us.opentext.com), Core Content Management (corecontent.us.opentext.com), Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText, Core Platform - Search
Started Oct 08, 2026, 12:37 AM UTC· resolved Oct 08, 2026, 03:53 AM UTC
- investigating Oct 08, 2026, 12:37 AM UTC
We are currently experiencing an issue affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. Impacted Applications:: Core Content / Core4SF / Core Collaboration for Engineering Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue. Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
- identified Oct 08, 2026, 01:20 AM UTC
Core US is currently experiencing service degradation. This issue is affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue. Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
- monitoring Oct 08, 2026, 02:11 AM UTC
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Tracking Number: IM4014044
- monitoring Oct 08, 2026, 03:19 AM UTC
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Updates for this issue will be posted as soon as there are significant updates.
- resolved Oct 08, 2026, 03:53 AM UTC
Core US experienced service degradation. The issue is now resolved. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Tracking Number: IM4014044
Minor October 7, 2026 Zix - Hosted Exchange Some users may receive Error 500 when accessing OWA 6h 3m Zix Hosted Exchange
Started Oct 07, 2026, 01:53 PM UTC· resolved Oct 07, 2026, 07:56 PM UTC
- investigating Oct 07, 2026, 01:53 PM UTC
Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4013681
- monitoring Oct 07, 2026, 03:27 PM UTC
Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500.. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4013681
- monitoring Oct 07, 2026, 03:27 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 07, 2026, 07:56 PM UTC
This incident has been resolved.
Notice October 2, 2026 Frankfurt EU38 experienced an issue – Frankfurt EU38
Started Oct 02, 2026, 05:00 PM UTC· resolved Oct 02, 2026, 05:00 PM UTC
- resolved Oct 02, 2026, 05:00 PM UTC
Frankfurt EU38 experienced an issue with Integration Studio. Saving listeners and creating scenarios were not working. The issue is now resolved. We appreciate your patience. Tracking Number: 3349552
Major October 1, 2026 Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU were unavailable 32m Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud), Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud)
Started Oct 01, 2026, 09:46 AM UTC· resolved Oct 01, 2026, 10:18 AM UTC
- investigating Oct 01, 2026, 09:46 AM UTC
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4009632
- resolved Oct 01, 2026, 10:18 AM UTC
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU were unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM4009632
Minor September 30, 2026 Core Capture EU is experiencing degraded performance 7d 9h Core Capture for SAP® Solutions
Started Sep 30, 2026, 03:17 PM UTC· resolved Oct 08, 2026, 12:27 AM UTC
- investigating Sep 30, 2026, 03:17 PM UTC
We are currently investigating an issue causing processing slowness for clients within the Core Capture GCP-EU environment. Our technical teams are actively working to identify the cause and restore normal processing as quickly as possible. We will provide additional updates as more information becomes available.
- identified Sep 30, 2026, 04:11 PM UTC
Our technical teams have identified a potential cause for the processing slowness and are currently conducting tests to validate the findings and confirm a path forward for remediation. We will provide a further update as testing progresses and additional information becomes available.
- monitoring Sep 30, 2026, 08:40 PM UTC
A fix has been implemented, and initial testing has shown improved processing performance. Our technical teams continue to closely monitor the environment to confirm processing remains stable. We will provide further updates as monitoring continues.
- investigating Oct 02, 2026, 12:35 PM UTC
We are seeing a recurrence of the processing slowness impacting clients within the Core Capture GCP-EU environment. Our technical teams are actively investigating the issue and working to restore normal processing as quickly as possible. We will provide additional updates as more information becomes available.
- monitoring Oct 02, 2026, 07:15 PM UTC
At this time, we are no longer observing processing slowness, and the system has returned to normal processing speeds. Our technical teams continue to work with our vendor to identify any potential latency that may be introduced at the network or other service layers. Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.
- monitoring Oct 05, 2026, 05:56 PM UTC
We continue to work closely with our vendor to investigate the ongoing performance issue. The system is currently experiencing slower-than-normal processing, but transactions are continuing to be processed at this time. Our teams remain actively engaged and are working to restore normal processing speeds. We will provide additional updates as more information becomes available.
- monitoring Oct 07, 2026, 01:50 AM UTC
We have applied several fixes that have resulted in improved processing performance within the Core Capture GCP-EU environment. Our teams continue to work closely with the vendor to address the remaining performance concerns and bring the issue to a complete resolution. We will provide further updates as progress continues. Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.
- resolved Oct 08, 2026, 12:27 AM UTC
This incident has been resolved.
Notice September 25, 2026 Core EDR/MDR experienced service degradation – Core EDR/MDR
Started Sep 25, 2026, 06:56 PM UTC· resolved Sep 25, 2026, 06:56 PM UTC
- resolved Sep 25, 2026, 06:56 PM UTC
Core EDR/MDR experienced an issue affecting workflow processing. Workflows created on or after 11 September 2026, as well as existing workflows updated on or after that date, may have not been triggering as expected. The issue is now resolved. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
Minor September 23, 2026 Core DNS Protection Block Page experienced an issue 5d 20h Core DNS Protection
Started Sep 23, 2026, 08:10 PM UTC· resolved Sep 29, 2026, 04:50 PM UTC
- investigating Sep 23, 2026, 08:10 PM UTC
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience. Tracking Number: I5791953
- investigating Sep 23, 2026, 09:10 PM UTC
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience. Tracking Number: I5791953
- investigating Sep 23, 2026, 10:13 PM UTC
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience. Tracking Number: I5791953
- investigating Sep 23, 2026, 11:09 PM UTC
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: I5791953
- investigating Sep 24, 2026, 07:09 AM UTC
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: I5791953
- identified Sep 24, 2026, 02:17 PM UTC
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: I5791953
- identified Sep 24, 2026, 10:17 PM UTC
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: I5791953
- identified Sep 25, 2026, 12:15 PM UTC
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: I5791953
- identified Sep 25, 2026, 09:40 PM UTC
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are implementing a fix, and the backend update is already in place. The required DNS Agent update is currently being validated before broader deployment, and a related client utility update is also planned to be deployed. We appreciate your patience. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent on 28 September 2026 or if there are significant updates, whichever comes first. Tracking Number: I5791953
- identified Sep 28, 2026, 01:31 PM UTC
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are implementing a fix, and the backend update is already in place. The required DNS Agent update is currently being validated before broader deployment, and a related client utility update is also planned to be deployed. We appreciate your patience. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
- identified Sep 28, 2026, 08:15 PM UTC
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have scheduled the required DNS Agent update to begin today, and a related client utility update is also planned to be deployed. We appreciate your patience. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: I5791953
- identified Sep 29, 2026, 02:13 AM UTC
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. The required DNS Agent update, and a related client utility update is in progress. We appreciate your patience. No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent by 1:00 PM Eastern tomorrow, or if there are significant updates, whichever comes first. Tracking Number: I5791953
- resolved Sep 29, 2026, 04:50 PM UTC
Core DNS Protection Block Page clients experienced an issue accessing blocked HTTPS websites. The required updates are now available and should be applied automatically soon. Once completed, the issue is expected to be resolved without further action. The related certificate deployment utility is also available for download. We appreciate your patience. Tracking Number: I5791953
Minor September 18, 2026 CTIS Service was in a degraded state in OCP US 2h 19m Core Capture (corecapture.us.opentext.com), Core Platform - Content Transformation and Injection Services
Started Sep 18, 2026, 03:11 PM UTC· resolved Sep 18, 2026, 05:30 PM UTC
- investigating Sep 18, 2026, 03:11 PM UTC
Customers using CTIS-based ingestion in the OCP US environment may experience delays processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored. Teams are assembled and actively looking at the issue for root cause and remediation Reference: IM4001177
- investigating Sep 18, 2026, 03:23 PM UTC
We are continuing to investigate this issue.
- investigating Sep 18, 2026, 04:38 PM UTC
Customers using CTIS-based ingestion in the OCP US environment may experience delays in processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4001177
- monitoring Sep 18, 2026, 05:04 PM UTC
CTIS Service was in a degraded state in OCP US. Customers using CTIS-based ingestion in the OCP US environment may have experienced delays in processing submitted jobs. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4001177
- resolved Sep 18, 2026, 05:30 PM UTC
CTIS Service was in a degraded state in OCP US. Customers using CTIS-based ingestion in the OCP US environment may have experienced delays in processing submitted jobs. The issue is now resolved. We appreciate your patience. Tracking Number: IM4001177
Minor September 17, 2026 Frankfurt EU8 experienced service degradation 20m Frankfurt EU8
Started Sep 17, 2026, 03:29 PM UTC· resolved Sep 17, 2026, 03:50 PM UTC
- investigating Sep 17, 2026, 03:29 PM UTC
Frankfurt EU8 is currently experiencing service degradation. Customers may experience intermittent issues accessing the service. Operations, Engineering, and Support teams are actively investigating the issue and working to restore service as quickly as possible. We are treating this as a high priority and will continue to closely monitor the environment while mitigation efforts are in progress. We appreciate your patience and understanding. We will share more updates as they become available. Tracking Number: IM4000627
- resolved Sep 17, 2026, 03:50 PM UTC
Frankfurt EU8 experienced service degradation. Customers may have experienced intermittent issues accessing the service. The issue is now resolved. We appreciate your patience and understanding. Tracking Number: IM4000627
- postmortem Sep 18, 2026, 04:45 PM UTC
# **Incident Report** **Tracking number**: IM4000627 PM1011731 **Incident window:** September 17, 2026, from 14:28 GMT to September 17, 2026, at 15:04 GMT **Services affected:** OpenText™ Enterprise Service Management \(Frankfurt EU8\) **RCA target completion date:** October 2, 2026 **Overview** On September 17, 2026, at 15:17 GMT, Incident Management was engaged to investigate performance degradation affecting OpenText™ Enterprise Service Management clients in the Frankfurt EU8 environment. **Impact** Users experienced performance degradation and reduced system responsiveness while accessing the application. **Resolution** The investigation identified high CPU and memory utilization within the database environment, that contributed to the observed performance delays. To mitigate the issue and restore service, technical teams created an index for the affected database query to improve query efficiency and executed a controlled restart of the affected deployments. Following these actions, technical teams validated that system performance and stability returned to normal operating thresholds. Full-service recovery was confirmed at 15:40 GMT on September 17, 2026. # **Root Cause Analysis** **Tracking number:** IM4000627 PM1011731 **Incident window:** September 17, 2026, from 14:28 to 15:04 GMT **Services affected:** OpenText™ Enterprise Service Management \(Frankfurt EU8\) **Overview** On September 17, 2026, at 15:17 GMT, Incident Management was engaged to investigate performance degradation affecting OpenText™ Enterprise Service Management clients in the Frankfurt EU8 environment. **Impact** Users experienced performance degradation and reduced system responsiveness while accessing the application. **Root Cause** The investigation determined that an external integration caused a substantial spike in database utilization, resulting in increased system load and the observed performance degradation. **Resolution** To mitigate the issue and restore service, technical teams created an index for the affected database query to improve query efficiency and executed a controlled restart of the affected deployments. Following these actions, system performance and stability returned to normal operating thresholds at 15:04 GMT, ending the impact. Full-service recovery was confirmed at 15:40 GMT. **Action Plan** Implement code changes and application safeguards to help ensure that excessive load generated by external integrations does not adversely affect the performance and stability of the overall farm. **- In progress - Target complete date: Q1 2027** Align with the Global Command Center to enhance monitoring and alerting for abnormal integration traffic, query latency, and connection growth, enabling earlier intervention **- Completed** Perform controlled load and resilience testing for high-volume integration scenarios to validate safeguards, alert thresholds, and platform recovery behavior before deployment. **- In progress - Target complete date: Q1 2027**