OpenText Outage History

OpenText major outage · 2 active incidents View live status →

OpenText had 132 outages in the last 2 years totaling 311h 5m of downtime — averaging 5.4 incidents per month.

There were 132 OpenText outages since December 1, 2025 totaling 311h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.opentext.com

Minor August 3, 2026

Core EDR/MDR experienced service degradation

Detected by Pingoru
Aug 03, 2026, 08:28 PM UTC
Resolved
Aug 04, 2026, 02:51 AM UTC
Duration
6h 23m
Affected: Core EDR/MDR
Timeline · 6 updates
  1. identified Aug 03, 2026, 08:28 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.

  2. identified Aug 03, 2026, 09:29 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.

  3. identified Aug 03, 2026, 10:28 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.

  4. identified Aug 03, 2026, 11:28 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.

  5. monitoring Aug 04, 2026, 12:54 AM UTC

    Core EDR/MDR experienced service degradation. Service has been restored and is now being validated. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.

  6. resolved Aug 04, 2026, 02:51 AM UTC

    Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.

Read the full incident report →

Minor July 31, 2026

TLS connection issues with multiple encryption services

Detected by Pingoru
Jul 31, 2026, 02:29 PM UTC
Resolved
Jul 31, 2026, 05:35 PM UTC
Duration
3h 5m
Affected: Zix Encryption Services - Hosted SMBZix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)Zix Encryption Services - ZixGateway (Hosted)Zix Threat Protection - Zix Protect
Timeline · 5 updates
  1. investigating Jul 31, 2026, 02:29 PM UTC

    The following services are experiencing an issue with TLS connections to Google-owned servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) Tracking Number: IM3971825

  2. investigating Jul 31, 2026, 02:37 PM UTC

    The following services are experiencing an issue with TLS connections to multiple external mail services. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) Tracking Number: IM3971825

  3. investigating Jul 31, 2026, 02:45 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 31, 2026, 02:57 PM UTC

    The following services are experienced an issue with TLS connections to multiple external mail services. Service has been restored and is now being validated. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) - Zix Threat Protection Services - ZixProtect Tracking Number: IM3971825

  5. resolved Jul 31, 2026, 05:35 PM UTC

    The following services are experienced an issue with TLS connections to multiple external mail services. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) - Zix Threat Protection Services - ZixProtect The issue is now resolved. We appreciate your patience. Tracking Number: IM3971825

Read the full incident report →

Minor July 28, 2026

Zix - Customer Portal incorrectly authentication issue

Detected by Pingoru
Jul 28, 2026, 05:31 PM UTC
Resolved
Jul 29, 2026, 05:38 PM UTC
Duration
1d
Affected: Zix Customer Portal Interface - Customer Portal
Timeline · 3 updates
  1. identified Jul 28, 2026, 05:31 PM UTC

    We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now. Incident: IM3969646

  2. monitoring Jul 28, 2026, 05:38 PM UTC

    We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational. Incident: IM3969646

  3. resolved Jul 29, 2026, 05:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026

Frankfurt EU8 is currently experiencing intermittent service unavailability

Detected by Pingoru
Jul 27, 2026, 07:17 AM UTC
Resolved
Jul 27, 2026, 08:19 AM UTC
Duration
1h 1m
Affected: Frankfurt EU8
Timeline · 2 updates
  1. investigating Jul 27, 2026, 07:17 AM UTC

    Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3968415

  2. resolved Jul 27, 2026, 08:19 AM UTC

    Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3968415

Read the full incident report →

Notice July 26, 2026

Frankfurt EU8 experienced an issue

Detected by Pingoru
Jul 26, 2026, 04:15 PM UTC
Resolved
Jul 26, 2026, 04:15 PM UTC
Duration
—
Affected: Frankfurt EU8
Timeline · 1 update
  1. resolved Jul 26, 2026, 04:15 PM UTC

    Frankfurt EU8 experienced an issue, and the CMS component was inaccessible for 20 minutes. The issue is now resolved. We appreciate your patience. Tracking Number: IM3968161

Read the full incident report →

Minor July 25, 2026

Zix Hosted Exchange/Customer Portal not saving updates to user settings

Detected by Pingoru
Jul 25, 2026, 09:57 PM UTC
Resolved
Jul 27, 2026, 01:08 PM UTC
Duration
1d 15h
Affected: Zix Hosted Exchange
Timeline · 3 updates
  1. investigating Jul 25, 2026, 09:57 PM UTC

    Hosted Exchange is currently experiencing an issue and not saving user changes from the customer portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3967822

  2. monitoring Jul 25, 2026, 11:52 PM UTC

    Hosted Exchange user saving issues has now been restored and is now being validated. We appreciate your patience. Tracking Number: IM3967822

  3. resolved Jul 27, 2026, 01:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2026

Cloud Fax services North America experienced issues

Detected by Pingoru
Jul 24, 2026, 03:05 PM UTC
Resolved
Jul 24, 2026, 03:05 PM UTC
Duration
—
Affected: Desktop Messaging BMSFax Cloud Connect (RightFax)Fax2Mail
Timeline · 1 update
  1. resolved Jul 24, 2026, 03:05 PM UTC

    The following services experienced issues. Users may have experienced intermittent access to web portals, along with delays in fax delivery and fax status updates. Backlogs have been cleared, and the issue is now resolved. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail Tracking Number: IM3966995

Read the full incident report →

Minor July 23, 2026

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Errors while delivering to DLP

Detected by Pingoru
Jul 23, 2026, 05:30 PM UTC
Resolved
Jul 27, 2026, 01:49 PM UTC
Duration
3d 20h
Affected: Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Timeline · 4 updates
  1. investigating Jul 23, 2026, 05:30 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3966467

  2. investigating Jul 23, 2026, 06:29 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service. The assembled teams have identified the cause and are working diligently to resolve the issue. We appreciate your patience. Tracking Number: IM3966467

  3. monitoring Jul 23, 2026, 07:02 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service. Service has been restored and is now being validated. This status will remain open for 24 hours. We appreciate your patience. Tracking Number: IM3966467

  4. resolved Jul 27, 2026, 01:49 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service. The issue is now resolved. We appreciate your patience. Tracking Number: IM3966467

Read the full incident report →

Minor July 22, 2026

Secure Messaging Portal (ZixPortal) Email sporadic message delivery delays

Detected by Pingoru
Jul 22, 2026, 04:21 PM UTC
Resolved
Jul 22, 2026, 09:27 PM UTC
Duration
5h 6m
Affected: Secure Messaging Portal (ZixPortal)
Timeline · 3 updates
  1. investigating Jul 22, 2026, 04:21 PM UTC

    Secure Messaging Portal (ZixPortal) is currently experiencing an issue with sporadic message delivery delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965742

  2. monitoring Jul 22, 2026, 05:28 PM UTC

    Secure Messaging Portal (ZixPortal) experienced an issue with sporadic message delivery delays. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3965742

  3. resolved Jul 22, 2026, 09:27 PM UTC

    Secure Messaging Portal (ZixPortal) experienced an issue with sporadic message delivery delays. The issue is now resolved. We appreciate your patience. Tracking Number: IM3965742

Read the full incident report →

Minor July 22, 2026

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) not delivering messages

Detected by Pingoru
Jul 22, 2026, 01:31 PM UTC
Resolved
Jul 22, 2026, 05:24 PM UTC
Duration
3h 52m
Affected: Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Timeline · 4 updates
  1. investigating Jul 22, 2026, 01:31 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965099

  2. identified Jul 22, 2026, 01:56 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965099

  3. monitoring Jul 22, 2026, 02:50 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3965099

  4. resolved Jul 22, 2026, 05:24 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies. The issue is now resolved. We appreciate your patience. Tracking Number: IM3965099

Read the full incident report →

Major July 22, 2026

Core Archive CH is currently experiencing degradation of service.

Detected by Pingoru
Jul 22, 2026, 09:42 AM UTC
Resolved
Jul 22, 2026, 10:45 AM UTC
Duration
1h 3m
Affected: Core Archive for SAP® Solutions - CH (archive.emea.opentext.com)
Timeline · 3 updates
  1. investigating Jul 22, 2026, 09:42 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 22, 2026, 10:34 AM UTC

    Maintenance Window: 15 to 30 minutes (Starting immediately) Impact: The production site will be temporarily offline. We are actively working to complete the restoration as quickly as possible and will provide an update once services are back online. We apologize for the inconvenience.

  3. resolved Jul 22, 2026, 10:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2026

Email Message Privacy (EMP) Gateway Users unable to messages

Detected by Pingoru
Jul 21, 2026, 10:21 PM UTC
Resolved
Jul 22, 2026, 04:17 PM UTC
Duration
17h 56m
Affected: Zix Encryption Services - Email Message Privacy (EMP)
Timeline · 4 updates
  1. investigating Jul 21, 2026, 10:21 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965145

  2. investigating Jul 22, 2026, 11:46 AM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages. Teams have been assembled and are working to resolve the issue. We appreciate your patience. Tracking Number: IM3965145

  3. monitoring Jul 22, 2026, 12:22 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3965145

  4. resolved Jul 22, 2026, 04:17 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway. The issue is now resolved. We appreciate your patience. Tracking Number: IM3965145

Read the full incident report →

Major July 14, 2026

Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook

Detected by Pingoru
Jul 14, 2026, 03:25 PM UTC
Resolved
Jul 14, 2026, 06:21 PM UTC
Duration
2h 56m
Affected: Zix Hosted Exchange
Timeline · 3 updates
  1. investigating Jul 14, 2026, 03:25 PM UTC

    Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3961151

  2. monitoring Jul 14, 2026, 03:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2026, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 11, 2026

Core US was experiencing service unavailability.

Detected by Pingoru
Jul 11, 2026, 07:30 PM UTC
Resolved
Jul 11, 2026, 08:20 PM UTC
Duration
49m
Affected: Core Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Timeline · 3 updates
  1. investigating Jul 11, 2026, 07:30 PM UTC

    Core Content Management North America is experiencing service unavailability. Opentext Teams are currently assemble and working to resolve the issue. We appreciate your patience. Tracking Number: IM3959876

  2. investigating Jul 11, 2026, 07:59 PM UTC

    The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Tracking Number: IM3959876

  3. resolved Jul 11, 2026, 08:20 PM UTC

    The following services were experiencing service unavailability. The issue is now resolved. We appreciate your patience. - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Tracking Number: IM3959876

Read the full incident report →

Notice July 10, 2026

MailStore Cloud was unavailable

Detected by Pingoru
Jul 10, 2026, 04:40 PM UTC
Resolved
Jul 10, 2026, 04:40 PM UTC
Duration
—
Affected: MailStore Cloud
Timeline · 1 update
  1. resolved Jul 10, 2026, 04:40 PM UTC

    MailStore Cloud was unavailable. Clients were experiencing login issues. The issue is now resolved. We appreciate your patience.

Read the full incident report →

Major July 10, 2026

Zix Email Threat Protection Link Protection Errors

Detected by Pingoru
Jul 10, 2026, 08:55 AM UTC
Resolved
Jul 10, 2026, 03:45 PM UTC
Duration
6h 49m
Affected: Zix Threat Protection - Zix Protect
Timeline · 3 updates
  1. investigating Jul 10, 2026, 08:55 AM UTC

    We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available. Incident - IM3959175

  2. monitoring Jul 10, 2026, 12:50 PM UTC

    The team identified the issue and resolve it roughly around 5:30 AM CST this morning. It appears that a SQL service did not properly restart which caused Link Protection to fail. We are investigating what caused the service to not properly restart but services have been restored. Incident - IM3959175

  3. resolved Jul 10, 2026, 03:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 9, 2026

Zix - Hosted Exchange (HEX) - OWA and Outlook connectivity

Detected by Pingoru
Jul 09, 2026, 03:20 PM UTC
Resolved
Jul 13, 2026, 12:34 PM UTC
Duration
3d 21h
Affected: Zix Hosted Exchange
Timeline · 4 updates
  1. investigating Jul 09, 2026, 03:20 PM UTC

    Zix - Hosted Exchange is currently receiving reports of slowness accessing email via OWA and Outlook desktop. Teams are currently assembled and working to investigate the issue. We appreciate your patience. Tracking Number: Pending

  2. investigating Jul 09, 2026, 07:07 PM UTC

    Investigating - Zix Hosted Exchange teams continue to investigate reports of intermittent slowness when accessing email through OWA and Outlook desktop. No server-side issues have been identified at this time, and the investigation remains ongoing. We appreciate your patience and will provide further updates as information becomes available. Tracking Number: IM3958701

  3. monitoring Jul 10, 2026, 12:19 PM UTC

    Monitoring - Zix Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701

  4. resolved Jul 13, 2026, 12:34 PM UTC

    Zix - Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701

Read the full incident report →

Minor July 7, 2026

Zix Encryption Services - Email Message Privacy (EMP) portals/plugin not responding

Detected by Pingoru
Jul 07, 2026, 04:19 PM UTC
Resolved
Jul 07, 2026, 08:13 PM UTC
Duration
3h 53m
Affected: Zix Encryption Services - Email Message Privacy (EMP)
Timeline · 2 updates
  1. investigating Jul 07, 2026, 04:19 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) portals and plugins are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957099

  2. resolved Jul 07, 2026, 08:13 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) portals and plugins experienced an issue with availability. The issue is now resolved. We appreciate your patience. Tracking Number: IM3957099

Read the full incident report →

Minor July 7, 2026

Server Backup US East (Boyers) experienced login issues

Detected by Pingoru
Jul 07, 2026, 03:42 PM UTC
Resolved
Jul 07, 2026, 06:20 PM UTC
Duration
2h 38m
Affected: Server Backup US East
Timeline · 4 updates
  1. investigating Jul 07, 2026, 03:42 PM UTC

    Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957043

  2. investigating Jul 07, 2026, 04:42 PM UTC

    Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957043

  3. investigating Jul 07, 2026, 05:40 PM UTC

    Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Tracking Number: IM3957043

  4. resolved Jul 07, 2026, 06:20 PM UTC

    Server Backup US East (Boyers) experienced login issues with the Iron Mountain portal. The issue is now resolved. We appreciate your patience. Tracking Number: IM3957043

Read the full incident report →

Minor July 3, 2026

OCP North America was in a degraded state

Detected by Pingoru
Jul 03, 2026, 03:09 PM UTC
Resolved
Jul 03, 2026, 04:19 PM UTC
Duration
1h 10m
Affected: Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Platform - Metadata (cms.us.opentext.com)
Timeline · 3 updates
  1. investigating Jul 03, 2026, 03:09 PM UTC

    OCP North America is in a degraded state. The following applications are impacted and customers may feel degraded performance: - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors

  2. monitoring Jul 03, 2026, 04:04 PM UTC

    OCP North America was in a degraded state. The following applications were impacted, and customers may have experienced degraded performance. Service has been restored and is now being validated. We appreciate your patience. - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors - Core Platform - Metadata (cms.us.opentext.com) Tracking Number: IM3955195

  3. resolved Jul 03, 2026, 04:19 PM UTC

    OCP North America was in a degraded state. The following applications were impacted, and customers may have experienced degraded performance. The issue is now resolved. We appreciate your patience. - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors - Core Platform - Metadata (cms.us.opentext.com) Tracking Number: IM3955195

Read the full incident report →