OpenText incident

Zix - Hosted Exchange Some users may receive Error 500 when accessing OWA

Minor Resolved View vendor source →

OpenText experienced a minor incident on October 7, 2026 affecting Zix Hosted Exchange, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 01:53 PM UTC
Resolved
Oct 07, 2026, 07:56 PM UTC
Duration
6h 3m
Detected by Pingoru
Oct 07, 2026, 01:53 PM UTC

Affected components

Zix Hosted Exchange

Update timeline

  1. investigating Oct 07, 2026, 01:53 PM UTC

    Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:

  2. monitoring Oct 07, 2026, 03:27 PM UTC

    Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500.. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4013681

  3. monitoring Oct 07, 2026, 03:27 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 07, 2026, 07:56 PM UTC

    This incident has been resolved.