OpenText incident
CTIS Service was in a degraded state in OCP US
OpenText experienced a minor incident on September 18, 2026 affecting Core Capture (corecapture.us.opentext.com) and Core Platform - Content Transformation and Injection Services, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 03:11 PM UTC
Customers using CTIS-based ingestion in the OCP US environment may experience delays processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored. Teams are assembled and actively looking at the issue for root cause and remediation Reference: IM4001177
- investigating Sep 18, 2026, 03:23 PM UTC
We are continuing to investigate this issue.
- investigating Sep 18, 2026, 04:38 PM UTC
Customers using CTIS-based ingestion in the OCP US environment may experience delays in processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4001177
- monitoring Sep 18, 2026, 05:04 PM UTC
CTIS Service was in a degraded state in OCP US. Customers using CTIS-based ingestion in the OCP US environment may have experienced delays in processing submitted jobs. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4001177
- resolved Sep 18, 2026, 05:30 PM UTC
CTIS Service was in a degraded state in OCP US. Customers using CTIS-based ingestion in the OCP US environment may have experienced delays in processing submitted jobs. The issue is now resolved. We appreciate your patience. Tracking Number: IM4001177