OpenText incident
Zix Encryption Services - Email Message Privacy (EMP) Experiencing Connectivity Issues
Ongoing since 04:42 PM UTC, affecting Zix Encryption Services - Email Message Privacy (EMP).
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains utilizing the Secure Large File add-on. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031961
Affected components
Update timeline
- investigating Nov 05, 2026, 04:42 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031961
- investigating Nov 05, 2026, 04:45 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains utilizing the Secure Large File add-on. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4031961
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