OpenText experienced a minor incident on October 8, 2026 affecting Core Collaboration for Engineering (xchange.us.opentext.com) and Core Content Management (corecontent.us.opentext.com) and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 12:37 AM UTC
We are currently experiencing an issue affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. Impacted Applications:: Core Content / Core4SF / Core Collaboration for Engineering Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue. Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
- identified Oct 08, 2026, 01:20 AM UTC
Core US is currently experiencing service degradation. This issue is affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue. Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
- monitoring Oct 08, 2026, 02:11 AM UTC
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Tracking Number: IM4014044
- monitoring Oct 08, 2026, 03:19 AM UTC
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Updates for this issue will be posted as soon as there are significant updates.
- resolved Oct 08, 2026, 03:53 AM UTC
Core US experienced service degradation. The issue is now resolved. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Tracking Number: IM4014044