Resolved after 6 days 2 hours, affecting Text Messaging and Android App and 1 more, on May 26, 2026.
All systems are operating within expected response times.
Affected components
Update timeline
- identified May 26, 2026, 04:27 PM UTC
We are experiencing a slowdown in the processing of Call Events. Inbound and outbound calls are completing successfully but the logging and post-processing of the call events are currently delayed and some activities may be missing. The engineering team has responded and are preparing a fix.
- identified May 26, 2026, 05:09 PM UTC
Some inbound messaging may also be impacted.
- monitoring May 26, 2026, 06:20 PM UTC
Messaging is performing normally; the engineering team is continuing to monitor the performance of call activities as they recover.
- monitoring May 26, 2026, 09:20 PM UTC
All systems are operating within expected response times.
- resolved Jun 01, 2026, 07:08 PM UTC
This incident has been resolved.
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