Quo incident

Degraded Performance of Call Events

Minor Resolved View vendor source →

Quo experienced a minor incident on May 26, 2026 affecting Text Messaging and Android App and 1 more component, lasting 6d 2h. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 04:27 PM UTC
Resolved
Jun 01, 2026, 07:08 PM UTC
Duration
6d 2h
Detected by Pingoru
May 26, 2026, 04:27 PM UTC

Affected components

Text MessagingAndroid AppWeb AppMac AppWindows AppIOS AppQuo API

Update timeline

  1. identified May 26, 2026, 04:27 PM UTC

    Status: Identified We are experiencing a slowdown in the processing of Call Events. Inbound and outbound calls are completing successfully but the logging and post-processing of the call events are currently delayed and some activities may be missing. The engineering team has responded and are preparing a fix. Affected components Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance) OpenPhone API (Degraded performance) Android App (Degraded performance)

  2. identified May 26, 2026, 05:09 PM UTC

    Status: Identified Some inbound messaging may also be impacted. Affected components Text Messaging (Partial outage) Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance) OpenPhone API (Degraded performance) Android App (Degraded performance)

  3. monitoring May 26, 2026, 06:20 PM UTC

    Status: Monitoring Messaging is performing normally; the engineering team is continuing to monitor the performance of call activities as they recover. Affected components Mac App (Degraded performance) IOS App (Degraded performance) Windows App (Degraded performance) Web App (Degraded performance) OpenPhone API (Degraded performance) Android App (Degraded performance) Text Messaging (Operational)

  4. monitoring May 26, 2026, 09:20 PM UTC

    Status: Monitoring All systems are operating within expected response times. Affected components Quo API (Operational) Android App (Operational) Text Messaging (Operational) Mac App (Operational) IOS App (Operational) Windows App (Operational) Web App (Operational)

  5. resolved Jun 01, 2026, 07:08 PM UTC

    Status: Resolved This incident has been resolved. Affected components Quo API (Operational) Android App (Operational) Text Messaging (Operational) Mac App (Operational) IOS App (Operational) Windows App (Operational) Web App (Operational)