Open University incident

VOICE Access Problems

Minor Ongoing View vendor source →

Open University is currently experiencing a minor incident affecting Major Incident and Major Incident (Major Incident) and 1 more component, which began 13h ago. The vendor's full update timeline is below.

Started
May 08, 2026, 01:50 PM UTC
Resolved
Ongoing
Duration
● 13h 2m
Detected by Pingoru
May 08, 2026, 01:50 PM UTC

Affected components

Major IncidentMajor Incident (Major Incident)Apprenticeship PortalTutorial booking systemTutorial booking system (LEM)Other servicesOther services (Curriculum Development & Production)Other services (VOICE)

Update timeline

  1. investigating May 08, 2026, 01:50 PM UTC

    We are currently experiencing some technical issues which might mean you can’t access VOICE. The following VOICE functions will be impacted: • For staff: updates to contact information in CIRCE will fail, and CAMEL will not be able to retrieve data from VOICE to send emails. • Students won’t be able to view or book on tutorials. • Enquirers won’t be able to access their My Account page. • Tutors will not be able to view tutorial information. • Corporate accounts will not be able to access SponsorHome. We are working to resolve the problem as quickly as we can. Please accept our apologies for any inconvenience caused by this issue.