Email Delivery Latency
Affected: Email Delivery
Timeline · 2 updates
- investigating Jan 23, 2026, 07:31 PM UTC
We are currently investigating an issue with delayed emails.
- resolved Jan 23, 2026, 07:34 PM UTC
Issue has been resolved.
Ontraport Outage History
Ontraport is up right nowOntraport had 9 outages in the last 2 years totaling 180h 41m of downtime — averaging 0.4 incidents per month.
There were 9 Ontraport outages since May 28, 2025 totaling 180h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
App Connectivity
Affected: Ontraport LoginLanding PagesOntraport ApplicationOntraport Website
Timeline · 4 updates
- investigating Jan 13, 2026, 05:38 PM UTC
Investigating an issue where lp and app are down
- investigating Jan 13, 2026, 05:38 PM UTC
We are continuing to investigate this issue.
- investigating Jan 13, 2026, 05:54 PM UTC
Looks like a another DDOS event. Looking to block malicious traffic
- resolved Jan 13, 2026, 06:00 PM UTC
This incident has been resolved.
Possible network latency/traffic-loss
Affected: Ontraport LoginIsolated AccountsLanding PagesHTTPS Certificate IssuancePayment FormsLead Generation FormsOntraport ApplicationOntraport Website
Timeline · 8 updates
- investigating Jan 12, 2026, 11:16 AM UTC
We are currently investigating a possible latency/traffic-loss issue.
- investigating Jan 12, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
- investigating Jan 12, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- identified Jan 12, 2026, 07:05 PM UTC
We have identified the core of the issue (DDoS) and are working with the carrier/provider to get a proper mitigation in place. Unfortunately, it appears that the providers automatic DDoS mitigation mechanisms are extremely aggressive and are blocking far more than the abusive traffic. We are currently working to identify a solution.
- identified Jan 12, 2026, 10:07 PM UTC
We are continuing to work on mechanisms to restore impacted services.
- monitoring Jan 13, 2026, 03:13 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 13, 2026, 06:29 PM UTC
We are still monitoring and mitigating the DDoS. Services remain operational, but some latency may still be present.
- resolved Jan 13, 2026, 08:16 PM UTC
This incident has been resolved.
Partial Service Outage
Affected: Ontraport LoginLanding PagesPayment FormsLead Generation FormsOntraport Website
Timeline · 5 updates
- identified Nov 18, 2025, 12:05 PM UTC
We are currently working to address an issue where pages may not be serving properly due to high volumes of abusive traffic.
- monitoring Nov 18, 2025, 12:22 PM UTC
We've implemented some changes to handle the abusive traffic and services appear normal. We will continue to monitor to ensure it doesn't begin again.
- monitoring Nov 18, 2025, 12:55 PM UTC
It appears there were two concurrent issues happening: 1. an influx of abusive traffic (mitigated) 2. Cloudflare is having service issues which are returning HTTP 500 responses (the primary issue) We will continue to monitor.
- monitoring Nov 18, 2025, 01:23 PM UTC
We are still waiting for official confirmation from Cloudflare that the issue has been resolved on their end, however, we have not seen significant traffic issues for some time now and it appears that nearly all traffic is operational. We will update again when Cloudflare confirms a permanent resolution.
- resolved Nov 18, 2025, 02:57 PM UTC
Cloudflare has indicated that the issue is resolved; while this may resurface, we have not seen any impact for roughly 2 hours.
Email Delivery: rDNS failures
Affected: Isolated AccountsEmail Delivery
Timeline · 4 updates
- identified Oct 27, 2025, 05:30 PM UTC
We are experiencing rDNS failures related to a 3rd party and are actively working toward a resolution. This affects a small amount of traffic and would look like latency in delivery, or possible failure to deliver over time, for affected accounts. Most accounts are not affected by this issue. As this is the second time in a short time span, we are moving traffic (where possible) to other pathways while waiting for a more permanent solution.
- identified Oct 28, 2025, 01:38 AM UTC
We are still waiting for the 3rd party to resolve their failed DNS configuration. Efforts to move affected accounts off of the impacted IPs is continuing.
- monitoring Oct 31, 2025, 10:17 PM UTC
rDNS resolution appears to be functioning normally; we will be monitoring this to ensure that the resolution holds. It may take another 12 hours for DNS to fully propagate but the majority of impacted IPs are delivering email normally.
- resolved Nov 01, 2025, 11:07 PM UTC
Restored DNS has held for roughly 24 hours. Closing issue.
Email Delivery Outage
Affected: Email Delivery
Timeline · 2 updates
- identified Oct 19, 2025, 02:56 PM UTC
Our Edge Mailer Server hosting company had a unscheduled issue with their virtual machines. We're currently working with them to bring back our mailing IPs.
- resolved Oct 19, 2025, 03:58 PM UTC
Server back in place. Staying around to monitor for a little bit
Edge Email Delivery Issue
Affected: Email Delivery
Timeline · 4 updates
- monitoring Jul 18, 2025, 06:05 PM UTC
One of our primary email delivery edge datacenters is experiencing issues. As such, emails will likely experience delays. Currently, no emails are being lost, and are residing in our our egress queue.
- monitoring Jul 18, 2025, 09:18 PM UTC
We are still awaiting resolution from the datacenter.
- monitoring Jul 18, 2025, 11:43 PM UTC
Most services have been restored; we are working to restore the lagging services.
- resolved Jul 19, 2025, 10:57 AM UTC
All issues have been resolved.
App Down
Affected: APIOntraport LoginIsolated AccountsEmail DeliveryLanding PagesHTTPS Certificate IssuancePayment FormsPayment ProcessingLead Generation FormsAutomationDNSOntraport ApplicationHosted Wordpress SitesOntraport Website
Timeline · 2 updates
- investigating Jun 27, 2025, 04:15 PM UTC
App Is not responding quickly. Think may be related to some traffic anomoly.
- resolved Jun 27, 2025, 04:16 PM UTC
Was a DDOS attack from some source. Mitigated and should be good
HTTPS Outage
Affected: Landing PagesPayment FormsLead Generation Forms
Timeline · 3 updates
- identified May 28, 2025, 06:20 PM UTC
We are currently fixing an outage that impacts HTTPS certificates for various types of web pages.
- monitoring May 28, 2025, 06:42 PM UTC
Services have been restored. We are going to be observing and monitoring this to ensure it's fully functional.
- resolved May 28, 2025, 07:15 PM UTC
All impacted services appear fully functional and are operating normally. The underlying cause was a cache server stall which prevented properly loading HTTPS certificates for a brief time. We will be fully investigating the cause, and implementing some changes to this part of the infrastructure to help prevent this issue from occurring in the future.