Ontraport experienced a critical incident on May 28, 2025 affecting Landing Pages and Payment Forms and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 28, 2025, 06:20 PM UTC
We are currently fixing an outage that impacts HTTPS certificates for various types of web pages.
- monitoring May 28, 2025, 06:42 PM UTC
Services have been restored. We are going to be observing and monitoring this to ensure it's fully functional.
- resolved May 28, 2025, 07:15 PM UTC
All impacted services appear fully functional and are operating normally. The underlying cause was a cache server stall which prevented properly loading HTTPS certificates for a brief time. We will be fully investigating the cause, and implementing some changes to this part of the infrastructure to help prevent this issue from occurring in the future.