Onfleet incident

Issues with driver–recipient text messaging for Canadian customers

Onfleet experienced a minor incident on June 18, 2026 affecting Outgoing Text Gateway and Proxy, lasting 6h 31m. The incident has been resolved; the full update timeline is below.

Started: Jun 18, 2026, 05:30 PM UTC
Resolved: Jun 19, 2026, 12:02 AM UTC
Duration: 6h 31m
Detected by Pingoru: Jun 18, 2026, 05:30 PM UTC

Affected components

Outgoing Text Gateway and Proxy

Update timeline

identified Jun 18, 2026, 05:30 PM UTC

We've identified an issue affecting anonymized (masked-number) text messaging between drivers and recipients for Canadian customers. Standard delivery notifications are not affected. Our engineering team has identified the cause and is actively working on a fix.
monitoring Jun 18, 2026, 09:13 PM UTC

We have deployed a fix and are monitoring the results. Affected users should now see normal service restored.
resolved Jun 19, 2026, 12:02 AM UTC

Anonymized text service has been resolved for affected customers