Onfido incident

Dashboard check latency (US region)

Minor Resolved View vendor source →

Onfido experienced a minor incident on May 18, 2025 affecting Dashboard, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2025, 04:48 PM UTC
Resolved
May 18, 2025, 06:44 PM UTC
Duration
1h 55m
Detected by Pingoru
May 18, 2025, 04:48 PM UTC

Affected components

Dashboard

Update timeline

  1. identified May 18, 2025, 04:48 PM UTC

    We observed some latency on displaying check update in dashboard. Customers may experience check display delay in the dashboard. We're currently working on the fix

  2. monitoring May 18, 2025, 06:16 PM UTC

    A fix was implemented, we're monitoring the result

  3. resolved May 18, 2025, 06:44 PM UTC

    Incident resolved