Onfido incident

Studio results page latency

Minor Resolved View vendor source →

Onfido experienced a minor incident on May 19, 2025 affecting Dashboard and Dashboard, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 02:12 PM UTC
Resolved
May 19, 2025, 03:26 PM UTC
Duration
1h 13m
Detected by Pingoru
May 19, 2025, 02:12 PM UTC

Affected components

DashboardDashboard

Update timeline

  1. investigating May 19, 2025, 02:12 PM UTC

    We've identified an issue that is causing an increase in studio results page latency. Workflow runs execution are not being affected by this incident, only results page.

  2. identified May 19, 2025, 02:15 PM UTC

    The issue has been identified, we expect to have it resolved in the following minutes for live workflow runs.

  3. monitoring May 19, 2025, 02:21 PM UTC

    A fix has been deployed and we're monitoring the result.

  4. resolved May 19, 2025, 03:26 PM UTC

    This incident has been resolved.