Onfido experienced a major incident on June 17, 2025 affecting Applicant Form, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Applicant Form
Update timeline
- identified Jun 17, 2025, 08:56 PM UTC
We have identified an issue in the Applicantform application that prevents end users from uploading media. We are currently deploying a fix.
- monitoring Jun 17, 2025, 09:44 PM UTC
The fix is now deployed and the end users should be able to upload media again through applicant form. We will keep monitoring for results.
- resolved Jun 17, 2025, 10:03 PM UTC
This incident has been resolved.