Onfido incident

Identity Enhanced is experiencing a significant decrease in clear rates

Minor Resolved View vendor source →

Onfido experienced a minor incident on June 29, 2025 affecting Identity Enhanced and Identity Enhanced, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2025, 02:09 AM UTC
Resolved
Jun 29, 2025, 03:22 AM UTC
Duration
1h 12m
Detected by Pingoru
Jun 29, 2025, 02:09 AM UTC

Affected components

Identity EnhancedIdentity Enhanced

Update timeline

  1. identified Jun 29, 2025, 02:09 AM UTC

    We're experiencing an issue with one our of provider, resulting in a decrease of clear rates for Identity Enhanced products.

  2. monitoring Jun 29, 2025, 03:02 AM UTC

    The situation is back to normal, we're monitoring that it's stable.

  3. resolved Jun 29, 2025, 03:22 AM UTC

    This incident has been resolved.