Onfido incident

Qualified Electronic Signature failures

Critical Resolved View vendor source →

Onfido experienced a critical incident on September 2, 2025 affecting QES, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 10:00 PM UTC
Resolved
Sep 02, 2025, 11:38 PM UTC
Duration
1h 38m
Detected by Pingoru
Sep 02, 2025, 10:00 PM UTC

Affected components

QES

Update timeline

  1. identified Sep 02, 2025, 10:37 PM UTC

    Our third-party provider is performing maintenance. All Qualified Electronic Signature capture tasks are stuck in progress. Potential interruption expected up until 00:00 UTC

  2. monitoring Sep 02, 2025, 11:22 PM UTC

    The maintenance is over. Service has resumed.

  3. resolved Sep 02, 2025, 11:38 PM UTC

    This incident has been resolved. QES tasks are being processed as normal.